Member Experience Support (SO1)

Customer Service And Sales


Description

In this role, you’ll be:

  • Handling day to day inquiries, and troubleshooting with our members on a wide range of issues via phone call, email, or chat
  • Educating and converting potential owners/borrowers into signing up and becoming members of our community
  • Ensuring that all tickets are managed appropriately and resolved within set turnaround times
  • Collaborating and coordinating with different teams to ensure the achievement of appropriate resolutions for member’s issue
  • Helping customers locate cars and troubleshooting over the phone

 

To be successful in this role, you’ll need to bring:

  • 2+ years of customer service experience
  • Very strong customer empathy
  • Attention to detail (i.e. if a customer asks 3 questions, not just replying to 2)
  • Strong verbal and written English communication skills
  • An analytical mindset with proven experience in analysing information, identifying problems and trends, and solving customer problems
  • Ability to type at least 45 words per minute
  • Amenable to work in rotating shifts
  • Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)

About the culture

At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product, and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!