Desktop Support Specialist

IT And Software Development National Capital Region


  • Highly developed written and oral communication skills, particularly in discussing technical matters with non-technical people
  • Good prioritization and time management skills.
  • Solid customer service orientation and ability to work effectively with distributed team members
  • Strong hardware, software and network fault finding skills.
  • Advanced know ledge in Internet browsers and add-ons.
  • Strong PowerShell, Active Directory and Microsoft Office 365 know ledge.
  • Know ledge of basic networking protocols (TCP/IP, DNS, WINS, DHCP, SMTP).
Experience in:
  • Minimum 3 years industry experience in a commercial service desk environment offering level 1/2 support (hardware and software).
  • Building and deploying PCs and Laptops (experience with Microsoft Intune is an advantage).
  • Network fundamentals TCP/IP, LAN, WAN.
  • Scripting technologies.
  • Monitoring and Alerting Tools.