Satellite Office Careers

Description

KEY RESULT AREAS

WORK ORDER MANAGEMENT
• Raise and distribute all work orders, prioritising emergency work orders
• Follow up with relevant stakeholders to gather information on work order status
• Escalate outstanding work orders / issues to relevant stakeholders.
• Liaise with customer call centres to provide closures, updates, ETA’s and scheduled dates on work order requests.
• Assist subcontractor enquiries relating to SPW’s, locations, periodical tasks, complaints, quotes and consumable requests
• Obtain Purchase Order extensions, quote approvals and work details as
required

PERFORMANCE MEASURE
% of Work Orders maintained as per agreed timeframe
100% of Emergency Work Orders maintained within agreed timeframe

DIRECT CUSTOMER SUPPORT
• Receive all inbound customer correspondence including open call
requests, complaints, general enquiries, compliance, quote enquiries, etc
(email and phone)
• Respond promptly and professionally to all calls, emails and faxes, ensuring that the needs of the person are identified and appropriately actioned.
• Assist GJK employee enquiries, particularly Operations and Customer
Service Managers.

PERFORMANCE MEASURE
% of calls answered in agreed timeframe

REPORTING
• Ensure internal and external reporting requirements are of the highest
standard and delivered within timeframes
• Compile security, OH&S and environmental incident reports from Solvsafety for reporting purposes

PERFORMANCE MEASURE
% reports delivered within customer timeframe

EDUCATION, QUALIFICATIONS AND EXPERIENCE
• Year 12 or equivalent minimum (tertiary education highly regarded)
• Excellent English language communication skills
• Proficiency and knowledge in Microsoft Suite (specifically Excel & Outlook) is required for this position