Billing Analyst (SO2)

Finance And Back Office Taguig City, National Capital Region


Purpose of the Role

The Billing Systems team is a small dynamic team filled with technically minded and analytical individuals. The purpose of the role is to support our in-house billing systems and customers in timely and accurate billing and to provide exceptional service and delivery of business objectives. 

Our billing systems serve to charge our customers for services rendered and as a service itself in the form of white label billing for our customers to charge their end users. In this role you will support the billing of existing products as well as being integrally involved in the development and implementation of billing solutions for new products and pricing models. 

As a Billing Analyst you will work with wholesale customers, suppliers, and internal stake holders from various operations teams as well as Systems, Sales and Products. The Billing Systems Team is a small team with a big impact. 

The Billing Analyst - TaaS is a values driven employee role modelling our values.

The role supports the company’s stated vision of 100 Million active phone numbers by 2030.

Key Responsibilities:

  • Actively share knowledge with Wholesale Operations teams.
  • Participate effectively in meetings.
  • Participate positively in any new initiatives.
  • Identify process improvements
  • Identify and fix rating errors 
  • Carry out data transformation 
  • Devise and carry out processes to generate charges using SQL and Excel where they cannot be delivered by the billing system
  • Devise and carry out audits to ensure our service billing is in line with our upstream suppliers.
  • Promptly resolving internal and external billing disputes and queries
  • Create & implement strategies to reduce billing disputes
  • Supporting customers in running and interpreting reports
  • Support customers in building billing integration with third party billing platforms
  • Support the sales team in onboard and offboarding customers
  • Creating appropriate cost and service plans
  • Enabling the commencement/cessation of wholesale and end customer billing
  • Create and update plans to deliver pricing at multiple levels (cost/wholesale/retail)
  • Implement pricing refreshes incorporating plan change rules where necessary
  • Create plans for new products
  • Review commercial requirements set out by Products team and feedback any delivery challenges
  • Write specifications for new methods of charging
  • Write specifications for importing new charge feeds
  • Create new tariffs to differentiate new product usage and map the import usage to them
  • Manage project-based work in conjunction with day-to-day operational tasks
  • Apply expertise to solving billing and system-based challenges - These could range from data cleansing to devising a process for charging that couldn’t be delivered by the billing system.
  • Document & regularly review internal processes
  • Identify & implement system developments to improve capability and efficiency 
  • Identify and implement process improvements
  • Act in accordance with Health and safety standards, comply with safe working procedures and ensures wellbeing of all staff in every country of operation
  • Report any incident/accident/hazard
Qualifications and Experience:
  • 2 years’ experience telco/utility billing 
  • 2 years’ experience working in the Telco industry
  • Excellent written and spoken English - able to document information in a clear & concise way
  • Proficient time management - able to manage operational tasks and project work simultaneously
  • Advanced problem-solving skills
  • High attention to detail and the ability to analyse large amounts of complex data
  • Strong sense of urgency and ability to work under pressure
  • Pro-active and willing to take the initiative to drive improvements
  • Advanced MS Office suite skills
  • Excellent SQL database experience