Operations Support Specialist (SO1)

IT And Software Development Pasig City, National Capital Region


Key Responsibilities

  • It is the intention at the company, to not limit our performance to those tasks set out in a Job Profile. Your role here is to contribute to company objectives, departmental goals and your own personal career aspirations.
  • Ability to manage multiple client projects at once, maintaining a detailed, methodical approach to continual solution improvement
  • Demonstrates strong initiative and the ability to work independently to achieve objectives with minimal supervision
  • Demonstrated ability to work calmly and maintain good judgment in fast-paced, environments, as well as ability to escalate appropriately.
  • You are naturally drawn to streamline repeatable processes and tasks.
  • A demonstrated commitment to continual improvement, innovation and learning
  • Maintain an in-depth knowledge of the key companies and products in the Capture, Document Management and Workflow Automation Industry.

Other Responsibilities

  • Act in a manner at all times that complies with the requirements of occupational health & safety. Report any incidences to your supervisor/manager. Promote a safe working environment.
  • Ensure compliance with legislative and regulatory requirements for EEO, anti-discrimination, harassment and environmental management.
  • Comply with company procedures, policies and practices and the conditions. Procedures, policies and practices are modified from time to time to suit the needs of our business and its clients. It is your responsibility to ensure you maintain up to date knowledge of all applicable procedures, policies and practices.
  • To ensure a flexible and multi skilled workplace, you may be required to perform other tasks and roles requested of you by your manager. Additional training will be provided when necessary to equip you with additional skills.
  • Reasonable overtime will be required from time to time to achieve the requirements of the role and client expectations.
  • Contribute to the successful outcomes of the department by promoting team work, assisting others when required and displaying a friendly and helpful manner.

Personal Requirements

  • Excellent knowledge of EDRMS / ECM process and underlying technology.
  • Excellent communication skills (verbally and in writing)
  • Proven experience of developing and delivering effective presentations
  • An open, fair, positive ‘can do’ attitude.
  • A “trusted advisor” and “project Leader” attitude.
  • The ability to spot sensible, effective, least risky, least complex solutions.
  • Think logically and analytically in a problem-solving environment
  • An open-minded approach to new ideas, practices and methods.
  • Entrepreneurial attitude.
  • Multi-tasking ability.
  • A willingness to work and adapt to a fast growing & changing environment
  • A passion for 'starting up' and participating to the development of new ideas & concepts
  • Self-sufficiency and a high degree of autonomy
  • Good English communication skills
  • Able to accept responsibility
  • Entry level programming knowledge