Satellite Office Careers

Description

• Perform general system administration for the Customer Service Management (CSM), Strategic Portfolio Management (SPM), and Security Incident Response (SIR) modules within ServiceNow.
• Manage and configure Field Services Management (FSM) within ServiceNow, ensuring efficient operations and system optimization.
• Maintain user accounts, roles, and permissions to ensure appropriate access and security across all ServiceNow modules.
• Develop and configure business rules, catalogue items, customer portals, contracts, SLAs, and create/maintain dashboards and reports to meet business needs.
• Collaborate with cross-functional teams to troubleshoot system issues, provide system support, and implement enhancements.
• Create and update ServiceNow service items, catalogue management, and ensure that user requests are handled efficiently.
• Manage system performance, security, and regular updates/upgrades to the ServiceNow platform, ensuring seamless functionality.
• Configure and monitor system notifications, workflows, and automated processes to enhance service delivery.
• Provide support in customisation and basic ServiceNow development including scripting, workflows, and integration tasks.
• Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
• Perform regular audits and health checks to ensure system compliance and efficiency.
• Maintain system documentation and procedures related to system administration tasks.

• 5+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules including CSM, SPM, SIR, and FSM.
• In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow.
• Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data.
• Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows.
• Experience in maintaining ServiceNow reporting, dashboards, and performance metrics.
• Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations.
• Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Ability to work in a high-pressure environment, balancing multiple projects simultaneously.

• Desirable: 
  • Exposure to Microsoft Dynamics CRM, Dynamics Finance and Operations, or other products within the Microsoft Dynamics stack.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Experience in integrating ServiceNow with other enterprise systems (e.g., CRM, ERP, etc.).
  • Experience working in Agile or DevOps environments.