Representative Process Fulfillment, Titles

Customer Service Mesa, Arizona


Summary of Responsibilities:

The Representative, Titles is responsible for the completion and accuracy of account processing within the lien placement. These responsibilities are but not limited to the proper follow-up to ensure timely lien placement.  S/he adheres to and follows all established standards of procedures and guidelines, as well as State, Federal and Local laws to protect the Consumer and Company.

Essential Functions:

  • Creates a connection and develops rapport with our dealerships and our internal Sales team to provide outstanding, personalized service.
  • Updates the system with proper documentation for research, tracking, and reconciliation and repository purposes.
  • Partner with dealerships and state title agencies to ensure timely lien placement.
  • Maintains performance and production standards to meet department expectations and company goals.
  • Decrease our volume of outstanding unperfected accounts
  • Handling inbound and outbound calls with professional and exemplary service
  • Collaborates with all internal and external customers to ensure effective problem resolution
  • Notifies leadership of recognized trends and opportunities to improve unperfected volumes
  • Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
  • Process internal and external request within service level agreements.
  • Generate report to insure follow up’s are reviewed daily and updated