Sr. Specialist Events, Dealer Experience

Chrysler Capital Support Dallas, Texas


Summary of Responsibilities:

The Sr. Specialist Events, Dealer Experience is responsible for the organization and coordination of medium to large scale meetings and events. The incumbent provides strategic program guidance and project coordination that delivers the desirable outcomes to the organization in ways that promote the Santander culture and dealer experience. S/he promotes a collaborative environment while partnering with team members, senior leaders, and key stakeholders to develop and achieve well-organized programs by providing expert event consultation, site selection, onsite logistics, effective communication, budget management, and analyzes cost-effective events within industry and compliance standards.

Essential Functions:

  • Develops and reviews budgets and manage event costs. Manage event site logistics including facility selection, negotiating portions of contracts for event facility, vendors, suppliers.
  • Demonstrates success by maintaining strong customer focus, results and achieving high levels of customer satisfaction.
  • Works independently, sets priorities, timelines and schedules. Obtains necessary resources to meet deadlines, demonstrates ability to maintain focus, prioritizing tasks and clearly communicating priorities of work to team. Ability to oversee multiple projects independently.
  • Creates RFPs: detailed specs, identifying prospective vendors & determining selection process, criteria.
  • Negotiates prices and contracts with outside vendors and venues.
  • Ensures effective financial management including budget creation, cost negotiation and accurate management and expense tracking as relates to the overall event budgets.
  • Communicates and collaborates across Events team and event partners to ensure effective implementation of the processes and sharing ideas from events.

Other Functions:

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.
  • Other duties as assigned.


  • Education -
    • Bachelor's Degree: in Sales, Marketing, Communications, Advertising or equivalent field.
    • or equivalent work experience
  • Experience -
    • 3-5 years Directly related, progressively responsible experience in event planning, fundraising in a not-for-profit setting, or constituent relations experience.
  • Skills & Abilities -
    • Demonstrated experience with meeting technologies, mobile applications, websites, software development, and other meeting and event technologies.
    • Proven experience as events planner for medium to large scale meetings/conferences/events of up to 700 participants, varying in complexity.
    • Strong analytical and quantitative skills – must have both an interest and skill in analyzing and finding meaning from data and translating that into actionable changes.
    • Ability to analyze information, think on your feet and solve event logistics problems as they arise
    • Demonstrated knowledge of marketing practices and principles
    • Demonstrated knowledge of media placement and graphic design concepts
    • Demonstrated knowledge of AP style, Web, design, and commercial offset printing standards and practices.
    • Demonstrated knowledge of the principles, standards, and practices of project management.
    • Excellent proofing skills
    • Experience in business computers and applications. (e.g., Word, Excel, PowerPoint, Outlook).
    • Ability to work both independently and collaboratively
    • Ability to effectively communication, both verbal and written. Skill in organization, prioritizing workload, and time management.
    • Experience in customer service and interpersonal relationships.
    • Ability to manage stressful situations, when they arise, with a problem solving mindset and attitude
    • Demonstrated passion and ability to deliver a high level of service to a diverse set of clients.
    • Knowledge of menu planning, food presentation, and banquet and event service operations


  • Change Orientation - Flexibility:
    • Advanced - Leading and Guiding
      • Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact
      • Helps people to understand how proposed changes will affect them and the organization

  • Change Orientation - Support for Change:
    • Advanced - Leading and Guiding
      • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change
      • Takes proactive action to maintain relationships that are impacted by change

  • Collaboration - Conflict Management:
    • Advanced - Leading and Guiding
      • Identifies and focuses on resolving the key issue at the heart of the conflict
      • Displays strong diplomacy skills; anticipates and prepares for how others will react

  • Collaboration - Relationship Management:
    • Advanced - Leading and Guiding
      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
      • Uses informal networks to gain support for ideas and projects

  • Collaboration - Teamwork:
    • Advanced - Leading and Guiding
      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
      • Understands and leverages team dynamics

  • Execution - Accountability:
    • Advanced - Leading and Guiding
      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Execution - Initiative:
    • Advanced - Leading and Guiding
      • Personally follows-up with others to check on progress, uncover problems, and identify areas where assistance is necessary
      • Takes initiative to act on new information and preemptively develops options and plans of actions

  • Problem Solving - Resourcefulness:
    • Advanced - Leading and Guiding
      • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems


Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy.

To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

  • Completion of at least one year of active service in Santander
  • Completion of at least twelve months in current position
  • Be in “Good Standing”   

Please click here to see the full policy -  

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.