Representative, Lease End & Auction Accounts

Lease Mesa, Arizona


Description

This position is currently work from home due to COVID-19. Once conditions permit this role will be located onsite in Mesa, Arizona.

Job Family: Business Operations


Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Auto Loan & Lease Remarketing

Accountable for minimizing operational losses through successful remarketing of return assets. Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.

Summary of Responsibilities:

The Representative, Lease End & Auction Accounts is responsible for the administration and successful processing of lease end and auction accounts. S/he minimizes losses to the Company through the successful processing and documentation of lease end and auction accounts while ensuring legal and compliance guidelines/policies are following regarding the liquidation of accounts for sale at auction. This is accomplished through regular communication with customers, dealers and auctions.

Essential Functions:

  • The Representative, Lease End provides professional and customer friendly delivery of service to consumers and dealers by following established policies, procedures and guidelines to protect the Consumer and the Company. 
  • Proactively contacts consumers approaching end of lease contract.  Communicates Lease-End options and obligations, CCAP loyalty incentives, and collects any outstanding delinquency or lease end bills.
  • Assists lease customer with scheduling of pre-inspection, including using vendor scheduling system or contacting inspection vendor for assistance with scheduling issues.
  • Drives customer loyalty by communicating available incentives and discounts prior to the end of the lease. 
  • Initiates contact with lease customers who go past their maturity date in an effort to recover the collateral or secure payoff or return arrangements. May need to investigate vehicle location if customers are non-responsive using website tracking information. 
  • Partners and collaborates with consumer lease holders who have outstanding lease end bills, including early terminations with deficiency balances in an effort to collect the full balance owed.  Negotiates settlements when appropriate and arranges payment plans as needed based on customer situation and amount owed.  

Other Functions:

  • Performs additional duties as requested, needed, or assigned.


Requirements:

  • Education -
    • Bachelor's Degree: Business, Finance, Marketing, or equivalent degree.
    • or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
  • Experience -
    • 0-3 years Remarketing, Auction, Dealership or Auto Finance experience preferred.
  • Skills & Abilities -
    • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
    • Intermediate to advanced typing and data entry processing skills.
    • Ability to ommunicate effectively and professionally with internal and external customers.
    • Ability to handle multiple tasks simultaneously.
    • Excellent organizational and time management skills with strong attention to detail.
    • Ability to work effectively as a team member.
    • Ability to respond to internal and external requests as needed.
    • Ability to adhere to policies, procedures, and instructions of management.


Competencies:

  • Collaboration - Teamwork:
    • Foundational - Learning and Developing
      • Works effectively in team settings
      • Shows appreciation for others' help and lends a hand when needed to complete shared tasks


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  • Customer Focus - Customer Understanding:
    • Foundational - Learning and Developing
      • Actively seeks information to understand customer needs


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  • Execution - Accountability:
    • Foundational - Learning and Developing
      • Maintains professional behavior at all times in representing the company
      • Does all routine work accurately and on-time; is aware of own impact on others


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  • Influence - Information Sharing:
    • Foundational - Learning and Developing
      • Openly and proactively shares information


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  • Problem Solving - Problem Identification:
    • Foundational - Learning and Developing
      • Defines issues accurately and identifies the critical components


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  • Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Foundational - Learning and Developing
      • Learns about and diligently follows established risk management policies, processes and procedures


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Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.


Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.