Payment Services Manager

Customer Service North Richland Hills, Texas


  • Controls workflow management of day to day Payments activities.
  • Supports risk and compliance efforts by creating processes to meet all regulatory requirements
  • Trains and helps develop staff in line to company policies and procedures.
  • Manages, evaluates, coaches and develops team members to ensure performance standards are met.
  • Monitors and resolves high-risk payments accounts.
  • Maintains all tracking necessary to efficiently and effectively manage the productivity of all resources.
  • Assigns tasks to the team and ensures they are completed within defined SLA's.
  • Ensures Payments team has a clear understanding of tasks and deliverables.
  • Develops and maintains relationships with business partners and support groups to build awareness of identified and potential issues impacting Operations.
  • Manages all departmental practices and procedures; ensures team alignment as all times.
  • Develops and delivers payment processing metrics and derives actionable insights to leadership and business stakeholders.
  • Performs regular in-line QC reviews to ensure practices in accordance with all internal policies and procedures as well as state and federal regulations.
  • Facilitate weekly update meeting with team members.
  • Hires, trains, coaches, and leads a high caliber and diverse team.
  • Employees in this role do not take customer payments.