Business Systems Analysis Manager

Information Technology Tampa, Florida


Job Family: Project Management

Oversees, develops and analyzes policies and practices related to project management and the project management office. Develops, analyzes and oversees project quality assurance and resource allocation. Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects. Defines, develops and deploys standardized project management tools and templates to ensure projects are completed efficiently.

Job Function: Business Systems Analysis

Defines how a proposed system will accomplish business requirements through technical solutions for functional and non-functional requirements. Provides support and analysis for systems to ensure smooth and continuous running of corporate systems and assessment of software for efficiency, speed, and cost of implementation and maintenance. This could include regular and preventative maintenance, systems requirement management and process related analysis. Positions could have responsibility for infrastructure performance as well as new technology implementation or roll-outs.

Summary of Responsibilities:

The Manager, Business Systems Analysis leads a team of technical business analysts who collaborate closely with business process owners. S/he is responsible for monitoring their work progress and providing feedback to ensure goals are understood and met.

The incumbent provides business application support for core systems and business applications used by lines of business. S/he partners with business process owners to enhance and improve business applications by defining technical requirements, reviewing functional and data requirements, and validating requirement changes made to Architecture. The Manager, Business Systems Analysis suggests improvements and changes to business processes and/or platforms, and reviews, analyzes, and evaluates business systems, as well as user needs.

Essential Functions:

  • Manages business expectations and process performance, and conducts project milestone reviews, continuous improvement, and causal analysis activities.
  • Creates, reviews, and analyzes new and existing policies/procedures for efficiency and effectiveness, and prepares written policy and procedure statements as needed.
  • Performs requirements gathering, analysis, and synthesis of information for system definition.
  • Develops and maintains user support documentation, analyze software maintenance requirements including trouble report and change proposal analysis, and propose economical and efficient solutions as part of developing IT solutions to user requirements.
  • Performs current state analysis of existing business systems, applications and functions.
  • Produces timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups and wireframes.
  • Oversees and assists with systems implementations and all upgrades, fixes, interfaces and enhancements.
  • Answers questions and clarifies requirements for projects and enhancements during the estimation process.
  • Documents procedures for deployment of products in a manner such that future deployments and re-deployments are repeatable with a high degree of success.
  • Facilitates and executes periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure.
  • Manages release plans, including scope, schedule, documentation and coordination with technical teams.

Other Functions:

  • Directs and reviews the work of the team and provides training to enhance knowledge and skills.
  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education -
    • Bachelor's Degree: business administration, computer science or equivalent
    • or equivalent work experience
  • Experience -
    • 5-9 years in a business analyst role.
    • 5-9 years Managing a team.
    • 5-9 years experience with data analysis tools – ability to link operational performance with company business results.
  • Skills & Abilities -
    • Ability to use analytical skills to identify key stakeholders impacted by changes and understand their influence and authority levels.
    • Strong critical / analytical thinking and problem-solving skills.
    • Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
    • Ability to utilize tact and knowledge to resolve issues, train on specific policies and procedural guidelines.
    • Ability to identify risk, probability, impact and how to mitigate risks.
    • Excellent facilitation skills for meeting management, and requirements workshop planning and management.
    • Ability to elicit questions to gather information at the right level of detail and scope to represent all of the stakeholder’s needs, and that lead to an understanding of the business need rather than what they want.
    • Excellent verbal and written communication skills, including the use of presentation skills and the ability to create a requirements package.
    • Ability to identify current capabilities and identify opportunities for improvement.
    • Demonstrated ability to utilize various modeling techniques such as, process modeling, data modeling, system modeling.
    • Understands interface analysis, technology infrastructure and how it interconnects, including sharing data to achieve a business goal.
    • Ability to know how a user interface helps the user to successfully complete a task, also known as usability.
    • Demonstrates strong problem-solving and analytical skills.
    • Facilitates and maintains stakeholder confidence in the decision-making process.


  • Collaboration - Teamwork:
    • Proficient - Applying and Executing
      • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
      • Provides assistance and coaches less experienced team members

  • Customer Focus - Customer Understanding:
    • Proficient - Applying and Executing
      • Probes in-depth to understand the customer’s business needs
      • Explores and understands the customer's alternatives and decision criteria

  • Influence - Two-way communication:
    • Proficient - Applying and Executing
      • Communicates in a timely and straightforward manner
      • Probes for additional information, clarifies assumptions and confirms agreed-upon actions
      • Keeps everyone involved informed about progress and issues

  • Problem Solving - Problem Identification:
    • Proficient - Applying and Executing
      • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

  • Problem Solving - Resourcefulness:
    • Proficient - Applying and Executing
      • Builds and maintains one’s network of contacts and resources and knows who to involve in problem resolution

  • Risk Business Acumen - Industry Acumen:
    • Proficient - Applying and Executing
      • Stays current with industry and regulatory trends and emerging risk issues
      • Has good understanding of current market and competitive landscape that the organization operates within

  • Risk Business Acumen - Product Knowledge:
    • Proficient - Applying and Executing
      • Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
      • Can identify and speak to major operational issues across the organization


Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time.  This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy.

To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

•             Completion of at least one year of active service in Santander.

•             Completion of at least twelve months in current position.

•             Be in “Good Standing.”

Please click here to see the full policy -

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.