Strategic Program Solutions Support Specialist

Sales New Albany, Indiana

Description

Position at Samtec, Inc

Founded in 1976, Samtec is a privately held, $950 Million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtec’s global presence enables its unmatched customer service.
Summary/Objective: The Strategic Program Solutions Support Specialist plays a critical role in supporting high-impact sales operations across complex product segments. This position serves as a key liaison between internal teams and external customers, ensuring delivery schedules are optimized, inquiries are resolved promptly, and performance metrics are clearly communicated. The ideal candidate thrives in a fast-paced, cross-functional environment and is passionate about driving operational excellence and customer satisfaction.
Essential Functions/ Responsibilities:
  1. Estimate and optimize delivery dates for all new and repeat business for assigned product lines, serving as the primary point of contact for delivery-related updates and coordination. 
  2. Coordinate all incoming inquiries such as expedites, lead time requests, and cancellations, ensuring timely communication back to the internal/external customer. 
  3. Partner with engineering, purchasing, production, and other departments to ensure customer requirements are met and exceeded acting as a bridge between sales and operations to streamline workflows and resolve bottlenecks. 
  4. Provide insights and feedback to enhance team processes and support long term scalability including identifying opportunities for automation and efficiency improvements. 
  5. Execute system-based tasks including order scheduling, maintenance and NRE verification/billing including investigation to resolve discrepancies and ensure data accuracy. 
  6. Prepare and Distribute activity reports and metrics to provide stakeholders with clear visibility into team operations and outcomes.
 
 “The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.” 
Required Experience: 
  1. 2+ Years’ experience in a service-oriented or customer-facing role. 
  2. Excellent verbal and written communication skills with the ability to work with cross-functional teams.  
  3. Proven ability to navigate gray areas and work well in high pressure situations.  
  4. Exceptional attention to detail, problem-solving, and multitasking capabilities.  
  5. Knowledge of interconnect and high-speed cable products, and / or production processes is preferred.
  6. Proficiency in Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint & O365).
  7. Familiarity with data analysis and reporting tools. 
    Additional preferred skills:
    1. Experience with SGN Sales and Material Capacity applications or similar ERP systems.
    2. Working knowledge of Power BI for data visualization and reporting.
    3. Experience using Salesforce or other CRM platforms.
    4. Ability to interpret and communicate technical product information.
       Preferred Education:  
      • Bachelor’s Degree in Business or equivalent field is required.

      SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage

      Apply Apply Later
         Back to Current Openings