Production Supervisor

Operations Alajuela, Costa Rica


Description

Position at Samtec, Inc

Production Supervisor

Shift:   T2 Monday to Saturday 2:00 p.m. to 10:00 p.m.
            T3 Sunday to Friday 10:00 p.m. to 6:00 a.m.

Reports to: Walner Porras.

Summary:        
Responsible for management, supervision and development of production associates to achieve the organization objectives such as safety, quality, delivery, cost, ROCK and strategic focuses. To have a complete working knowledge of the operation of all machines, tooling, procedures, and processes related to the section/ department. Understands and always apply company policies regarding customer service and associates. Develops and maintains a spirit of teamwork and empowerment among associates..

Essential Functions/ Responsibilities:

  1. Responsible to manage, lead and supervise a team to achieve the organizational objectives.
  2. Be the area owner and accountable for the area / department performance metrics/KPIs such as safety, quality, delivery, cost, ROCK (Remove, Organize, Clean, Keep), etc.
  3. Ensure company policies are clearly communicated with the production team.  Ensure EHS (Environment, Health and Safety) and quality regulatory requirement compliance.
  4. Provide proper training to the associates and ensure they are certified to perform their job with the tools provided according to the SOP (Standard Operating Procedure) / WI (Work Instruction).
  5. Conduct regular 1:1 and weekly communication meetings with associates to provide/receive updates, feedback, and discuss development and calibration of expectations.
  6. Ensure a safe working environment for associates with enforcement of PPE (Personal Protection Equipment) compliance and LOTO (Lock Out Tag Out) application.
  7. Ensure that product is produced according to the print to meet the industry standards and customer expectations for quality.
  8. Proactively initiate quality improvements to ensure OD% and PPM meet the corporate target.
  9. Timely containment and investigation of quality issues (together with MQS/technician etc.) to minimize the cost impact and prevent escape to customer.
  10. Responsible for support and ensure OSS is scheduling the orders by due date and batching opportunity; confirm material availability to deliver orders on time to customers.
  11. Manage machine capacity and people capacity (this includes associate work schedules, OT, time off, vacations etc.) with alignment to order scheduling.
  12. Responsible for overall cost performance in your cost center. Manage and support overtime (OT) according to business requirements, drive scrap and productivity improvements to reduce cost.
  13. Communicate to Techs on priority and engage in troubleshooting defective tooling that may cause efficiency or quality concerns.
  14. Walk throught the process frequently to understand any quality concerns or bottlenecks and adress the team in a timely manner.
  15. Monitor and review metrics regularly; responsible for initiating and driving continuous improvement. 
  16. Stop the production of all non-conforming products.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”.

Required experience:

  • At least 3 years of experience working in Samtec.
  • Experience in leadership positions or similar roles.
  • Excellent disciplinary record.
  • Strong in data analysis and is data driven.
  • Strong knowledge of Samtec’s tools such as SGN, QP Suite, Inventory Suite, SFC, PBI reports and others.
  • Must be able to use Microsoft Office Software (Word, Excel, Outlook, Access)
  • Experience with Process knowledge for related areas.
  • Excellent problem solving, investigation skills, and needs to be detail oriented.
  • Strong people management and leadership skills.
  • Strong understanding manufacturing concepts, experience in lean and six sigma is preferred.
  • Must possess good communication skills – written & verbal (English and Spanish).
  • Team player and must be able to work with multiple groups of people (Operators, Floor Managers, Engineers, etc.).

Education:

  • Bachelor of Science Degree in Engineering, Industrial, Production, Business Administration, either graduated or with at least 80% progress in the program (documents support required).
  • Intermediate or advanced English, with the ability to communicate clearly both in writing and verbally.
Note: there are critical areas of Samtec that have a minimum permanence time; these cases are reviewed by the competent heads and management, according to the business needs (for more details, refer to the Internal Recruitment and Selection Policy in the Hand Book).

We will be receiving candidates until November 28th 2025, 11:00 a.m.