Sales Operations Specialist
描述
Founded in 1976, Samtec is a privately held, $950 Million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtec’s global presence enables its unmatched customer service.
Summary/Objective: The Sales Operations Specialist plays a critical role in supporting high-impact sales operations across complex product segments. This position serves as a key liaison between internal teams and external customers, ensuring delivery schedules are optimized, inquiries are resolved promptly, and performance metrics are clearly communicated. The ideal candidate thrives in a fast-paced, cross-functional environment and is passionate about driving operational excellence and customer satisfaction.
Essential Functions/ Responsibilities:
- Estimate and optimize delivery dates for all new and repeat business for assigned product lines, serving as the primary point of contact for delivery-related updates and coordination.
- Coordinate all incoming inquiries such as expedites, lead time requests, and cancellations, ensuring timely communication back to the internal/external customer.
- Partner with engineering, purchasing, production, and other departments to ensure customer requirements are met and exceeded acting as a bridge between sales and operations to streamline workflows and resolve bottlenecks.
- Provide insights and feedback to enhance team processes and support long term scalability including identifying opportunities for automation and efficiency improvements.
- Execute system-based tasks including order scheduling, maintenance and NRE verification/billing including investigation to resolve discrepancies and ensure data accuracy.
- Prepare and Distribute activity reports and metrics to provide stakeholders with clear visibility into team operations and outcomes.
“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”
Required Experience:
- 2+ Years’ experience in a service-oriented or customer-facing role.
- Excellent verbal and written communication skills with the ability to work with cross-functional teams.
- Proven ability to navigate gray areas and work well in high pressure situations.
- Exceptional attention to detail, problem-solving, and multitasking capabilities.
- Knowledge of interconnect and high-speed cable products, and / or production processes is preferred.
- Proficiency in Microsoft Office products (Outlook, Word, Excel, PowerPoint, SharePoint & O365).
- Familiarity with data analysis and reporting tools.
Additional preferred skills:
- Experience with SGN Sales and Material Capacity applications or similar ERP systems.
- Working knowledge of Power BI for data visualization and reporting.
- Experience using Salesforce or other CRM platforms.
- Ability to interpret and communicate technical product information.
Preferred Education:
- Bachelor’s Degree in Business or equivalent field is required.