Employee Relations Manager

Human Resources San Jose, California Menlo Park, California


Position at Samsung Strategy and Innovation Center

Our Mission: 

At the Samsung Strategy and Innovation Center (SSIC), we discover and develop groundbreaking technologies to help people around the world lead happier, healthier, richer lives.

Founded in 2012 and led by Samsung Electronics President and Chief Strategy Officer, Young Sohn, SSIC works with entrepreneurs and strategic partners to foster disruptive technologies, invest in promising startups, and build new business lines through M&A and strategic partnerships. Our work spans across a range of technologies, including artificial intelligence, autonomous mobility, digital health, Internet of Things, cloud data infrastructure, privacy, and security.

Through our commitment to developing innovative, reliable products and services, recruiting top-tier talent, upholding the responsibilities of global citizenship, and collaborating with our partners and customers, SSIC is imagining the technologies that will reshape the world.

SSIC has offices in Menlo Park and San Jose, California, with additional locations in Paris, France; Tel Aviv, Israel; and Seoul, South Korea.

Location: Menlo Park and San Jose

The Role:

The Employee Relations Manager will act as a liaison between management and employees by providing advice and counsel regarding personnel practices, company procedures, and employment laws. The Employee Relations Manager will develop strong relationships with Business Partners and Legal to promote good employee relations across the company. The Employee Relations Manager should have a passion for working with diverse groups of people and a knack for problem-solving in order to identify, analyze and implement resolutions to complex and highly sensitive employee relations issues.


  • Interpersonal skills – the Employee Relations Manager will play the role of counselor, mediator, and connector between the workforce and management, so strong interpersonal skills are essential to identify the needs of employees and management
  • Problem-solving skills – the ability to devise solutions to various issues that arise in the workplace is critical for this role
  • Negotiation – Employee Relations Manager will need to present information and reach a common solution with managers and employees
  • Communication skills – healthy employee relations depend on the flow of information through the company. The ability to listen and understand peoples’ concerns is important for this position, as is the ability to provide answers to complex workplace questions
  • Analytical skills – as the link between employees and managers, the Employee Relations Manager needs strong analytical skills to assess situations and make accurate observations in the workplace


  • Manage employee relations matters across multiple business groups to assist employees and managers in resolving issues and grievances, including documentation
  • Design programs to ensure the fair treatment of employees and effective communication between employees and managers
  • Implement company policies and procedures
  • Partner with HR Business Partners and Legal team to implement solutions
  • Provide appropriate coaching and development feedback to managers and employees
  • Integrate with the business on highlighting key trends in employee relations
  • Generate reporting solutions based on business needs

What We Are Looking For:

  • 8+ years or equivalent prior work experience
  • Bachelor’s Degree
  • Analytical and data management experience
  • Interpersonal and relationship building at all levels of the organization