Customer Engineering Manager, Memory Business Unit

Sales Engineering San Jose, California


Description

Position at Samsung Semiconductor, Inc.

Job Title: Customer Engineering Manager, Memory Business Unit

Overview:

Samsung Device Solutions America is seeking a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications.  You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management and sampling to engineering debugging in a collaborative environment.  You will interact with sales team members and internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Application Engineer, or a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.

General Responsibilities:

  • Technical support of Samsung DRAM based products (DDRx & DIMMs, LPDDRx, GDDRx, HBM, and emerging memory solutions) to key customers.
  • Be the voice of the customer within Samsung; this entails understanding the basis of the customer requirements, delineating between wants and needs, and adding value in the engagement and driving crisp yet complete communication internally on customer matters.
  • Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
  • Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our Business strategy
  • Manage critical relationships with key customer decision makers
  • Demonstrating intellectual curiosity to fully understand customer experience associated with key attributes to success
  • Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
  • Ability to communicate at various management levels

Minimum Qualifications

  • Bachelor Degree required.  BSEE a plus.
  • Clear understanding and first-hand knowledge of the application of DRAM in computer architecture or related embedded subsystems with minimum of 3 years’ experience.
  • Semiconductor industry experience is a plus
  • Must be proficient using Microsoft Windows, MS Office, and Customer Management Systems. 
  • Some travel required, both international and domestic.  Approximately 4-12 times per year, subject to customer needs.
  • Must occasionally be able to lift boxes up to 25-50 pounds

Preferred Qualification

  • Experience in the high-performance DRAM or related memory interface design and/or implementation such as graphics processors, ASICs, or other performance-oriented applications.
  • Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
  • Strong presentation & PowerPoint skills
  • Strong verbal and written communications.
  • Must be self-starter, proactive, dedicated, and a team player.


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Samsung Semiconductor Inc. (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.

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