Customer Engineering Manager

Sales San Jose, California


Description

Position at Samsung Semiconductor, Inc.

Job Description: Customer Engineering Manager

Common Essential Duties & Responsibilities:

- Acts as a first line of response to customer technical and engineering requests.
- Responsible for facilitating/strengthening effective communication between the customer and factory in order to achieve business goals.
- Manage the customer’s technical feedback with the technology development team for roadmap definition, competitiveness and performance benchmarks.
- Acts as a lead in major negotiations with customers on engineering and manufacturing operational issues in order to manage business impacts.
- Partners with engineering and business groups at the customer and factory to ensure new product introduction activities are meeting the schedule and technical requirements.
- Monitors factory performance on key customer indicators and initiates corrective action programs as needed with factory counterparts.
- Stay abreast of the latest technology developments in the semiconductor industry as they relate to Samsung's foundry offerings.
- Coordinate with sales and marketing teams to support new customer promotions with technical presentations and pre-sales engineering support.

Background/Experience
- Bachelors Degree in Electrical Engineering or Physical Sciences or equivalent experience required
- 7+ years of recent experience in Semiconductor process, product or device engineering required
- Strong troubleshooting and negotiating skills are needed to resolve engineering/manufacturing operational issues with customers
- Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
- Knowledge of 45nm and below technology development, product eng., design tapeout required

Preferred Qualifications:

  •  M.S./Ph.D. Electrical Engineering or Physical Sciences strongly preferred
  • International Asia-Pacific experience preferred
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Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.
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