SAFE Credit Union

POSITION PURPOSE

The Loss Prevention Manager is responsible for overseeing the credit union’s external fraud prevention program and leading a team of loss prevention professionals who are responsible for preventing, detecting, investigating, and reporting fraud.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Identify external fraud risks and trends in external fraud areas such as card fraud, check fraud, online banking takeovers, and identity theft and ensure that the credit union has adequate controls in place to mitigate the risks.
• Continuously evaluate fraud monitoring systems and processes and make adjustments as necessary to effectively prevent fraud. This includes periodically evaluating thresholds and configurations in existing fraud monitoring software as well as evaluating other solutions offered by third party vendors to maximize SAFE’s fraud prevention controls.
• Oversee card fraud risk management, including ensuring that the card monitoring rules and strategies effectively balance fraud losses and authorization rates.
• Educate other teams, including retail branches and contact center on fraud trends and best practices to prevent losses.
• Optimize fraud reporting and ensure that reporting is delivered accurately and timely to relevant stakeholders.
• Ensure fraud investigation documents, including Suspicious Activity Reports (SARs) and police/sheriff reports, are completed within timeframes, and properly maintained.
• Assist the Loss Prevention team with performing daily fraud monitoring activities, including reviewing fraud alerts, and opening and working fraud cases as needed.
• Coordinate efforts with law enforcement. Ensure law enforcement requests are processed and retained appropriately.
• Ensure Loss Prevention procedures are documented, reviewed, and updated on a routine basis.
• Act as key participant for special credit union projects, as applicable.
• Ensure general ledger accounts are reconciled monthly. Prepare and manage the Loss Prevention budget.
• Prepare the annual Red Flags risk assessment.
• Write and conduct annual performance evaluations for Loss Prevention team members, including setting short- and long-term goals as well as defining any required training and development plans. 
• Coach, mentor, and train Loss Prevention team members.
• Complete other duties as assigned.

 QUALIFICATIONS

Education/Certification:

Bachelor's degree from a four-year college or university or equivalent experience. Certified Fraud Examiner (CFE) preferred or other fraud certification preferred.

Experience Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of credit union / bank fraud prevention. Prior experience in card fraud risk management preferred.
• 3+ years of people management experience
• Experience in evaluating and implementing controls to mitigate external fraud
• Experience in writing and / or reviewing Suspicious Activity Reports (SARs)

Skills/Abilities:

• Exceptional leadership skills
• Computer proficient, including the use of Microsoft Office products (Teams, Outlook, PowerPoint, Excel)
• Strong organization and time management skills.
• Ability to successfully manage and prioritize competing demands in a fast-paced environment.
• Ability to quickly adapt and openly embrace change.

LANGUAGE SKILLS

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.

MATHEMATICAL SKILLS AND REASONING ABILITY

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret data and understand trends.
• Ability to provide recommendations based on risk.

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions.  All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.