SAFE Credit Union

POSITION PURPOSE    

As a Microsoft (MS) Solutions Engineer, you will engage directly with internal customers, IT, and business partners, providing day-to-day comprehensive support of Microsoft solutions from initial request to fulfillment and resolution. The MS Solutions Engineer is responsible for the configuration, maintenance, integrations, user adoption, and continuous improvement of SAFE’s overall Microsoft enterprise productivity and collaboration solutions.    

ESSENTIAL FUNCTIONS AND BASIC DUTIES    

• Provide exceptional service to internal customers, including end user training and support.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing Microsoft solutions to meet business needs that support overall business strategies.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report recurring problems.
• Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions:
  • Microsoft 365: Outlook, Word, Excel, PowerPoint, OneNote, Yammer
  • Microsoft Teams Suite: Teams, Planner, Stream, Forms, Viva
  • Power BI Pro
  • SharePoint: On-premises and Online, and third-party tools (e.g., web parts, workflow engines, and content migrators)
  • OneDrive
  • Power Automate and PowerApps
  • Web calls to other enterprise applications (e.g.CRM and ITSM)

• Design, configure, and maintain business process workflows.
• Generate and maintain MS solutions operating procedures and dataflow diagrams.
• Interact with vendor(s) for system and application upgrades and problem resolution.
• Assist with vendor analysis, approval, and implementation.
• Develop design documentation, project plans and test procedures for the installation and upgrade of hardware and software.
• Support data retention policy by managing retention configurations and backups.
• Maintain basic to intermediate architectural awareness of application layers (UI, shared core services, external interfaces, data services, etc.).
• Evaluate and recommend new and emerging technology.
• Ability and willingness to work off-hours and to be on call for emergencies.
• Complete other duties, as assigned.

QUALIFICATIONS    

Education/Certification:
Graduate degree and one year of related experience; or undergraduate degree and two years of related experience; or four or more years of related experience.

Holding one or more of the following certifications is preferred:    

• Microsoft 365
• Microsoft SharePoint

Required Knowledge:    

Strong working knowledge of Microsoft 365 enterprise productivity and collaboration solutions and common third-party application integrations.    

Experience Required:    

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

Skills/Abilities:    

• Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills.
• Ability to manage multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Ability to manage workload across many projects.
• Ability to work well under pressure while maintaining a high level of attention to detail.
• Commitment to meet or exceed individual and team SLAs and KPIs.

LANGUAGE SKILLS:    

• Excellent communication skills (verbal, written, listening skills, and empathy).

MATHEMATICAL SKILLS AND REASONING ABILITY:    

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

INTENT AND FUNCTION OF JOB DESCRIPTIONS    

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions.  All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.    

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.    

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.