Sacred Heart Community Service Careers

Essential Services Manager

This is an On-Site Position based in San Jose, CA

JOB ANNOUNCEMENT:

Sacred Heart Community Service (SHCS) in San José, CA is seeking a dynamic and resilient full-time Warehouse Manager to lead one of the Bay Area’s largest volunteer engagement programs. In this pivotal role, you will manage a dedicated team of staff and volunteers who welcome and connect community members to essential resources, helping stabilize families facing economic hardship and creating opportunities for long-term transformation. We are looking for a self-directed, adaptable leader with strong communication, relationship-building, and organizational skills who is deeply committed to our vision of a community united to ensure every child and adult is free from poverty. For more than 60 years, SHCS has combined impactful programs that meet urgent needs with collective action to advance equity and systemic change—join us and help lead the fight for justice.

POSITION SUMMARY:

The Essential Services & Warehouse Manager oversees the daily operation of Sacred Heart Community Service’s Food Pantry, Clothes Closet, and Donation Station, which serve more than 500 households each day and tens of thousands of community members annually. This role leads and supports a diverse team of staff, interns, and 50–100 daily volunteers, ensuring programs are delivered efficiently and with dignity, equity, and compassion – and ensuring an excellent volunteer experience. The Manager serves as the floor leader, coordinating the flow of people, goods, and services while maintaining safe, organized, and welcoming spaces. Key responsibilities include supervising staff and volunteers, tracking and reporting volunteer engagement and service delivery data, ensuring staff maintain accurate records, managing inventory and supply ordering in coordination with the Director, and supporting organizational events and campaigns. The position also represents SHCS to visitors, funders, and partners, helping demonstrate the impact of essential services. Through this work, the Manager advances SHCS’s mission of building a community united to ensure every child and adult is free from poverty, rooted in an anti-racism, anti-oppression approach.

RESPONSIBILITIES AND DUTIES:

Management (65-75%)

• Provide structure, supervision, training, evaluation, and professional development for staff in the Food Pantry, Clothes Closet, and Donation Station.
• Lead the development, tracking, analysis, and reporting of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan.
• Ensure services are delivered with dignity, fairness, and compassion by training, coaching, and providing feedback to staff, interns, and volunteers.
• Recruit, hire, and onboard program staff and interns.
• Support teams in difficult situations by applying non-violent crisis intervention and emergency response protocols, and provide coaching, debriefing, and documentation as needed.
• Oversee supply chain processes including ordering, receiving, processing, storing, and reporting on food and clothing donations.
• Foster member leadership by supporting program involvement opportunities and co-leading activities where appropriate.
• Promote SHCS core values by engaging volunteers, community leaders, and other members in collective action and program delivery.
• Support the recruitment, training, and engagement of program advisory committees.
• Provide direct program support, including opening/closing responsibilities and occasional weekend coverage.
• Develop, implement, and continuously improve program policies, procedures, systems, and training protocols.
• Ensure a safe and compliant work environment through regular training, updated practices, and coordination of equipment procurement and repair.
• Organize and facilitate program team meetings and retreats.

Collaboration (10-15%)

• Develop and maintain program partnerships, collaborating with sister organizations to strengthen services and impact.
• Ensure regular communication and coordination with other SHCS programs, initiatives, and campaigns.
• Partner with the Community Engagement team to create a high-quality volunteer experience that deepens relationships, builds awareness of social issues, and fosters long-term commitment to SHCS’s mission.
• Design and lead engagement projects tailored for partner organizations and specific volunteer groups.

Leadership (10-15%)

• Plan and implement organization-wide programs, events, trainings, and outreach efforts such as the Holiday Program, Pack-a-Back, and Solidarity Summit.
• Represent SHCS in the community through outreach to schools, faith communities, businesses, and civic groups.
• Serve on the Emergency Response Team and act as on-site manager as needed.
• Participate in the Manager Round Table and contribute to cross-departmental leadership efforts.
• Perform other duties as assigned.

Administrative (5-10%)

• Analyze and report on program objectives and outcomes to support contract compliance and fund development.
• Develop and maintain monthly work plans to achieve desired outcomes.
• Assist with grant administration, compliance, and reporting.
• Maintain strict confidentiality in handling sensitive information.
• Develop, track, and manage program budgets, and communicate financial status regularly to the program team.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Strong commitment to SHCS’s vision of a community where every child and adult is free from poverty.
• Bachelor’s degree or at least 5 years of experience in social services, public health, or a related field.
• 2–3 years of program management or supervisory experience.
• Bilingual and biliterate in English and Spanish.
• Ability to work effectively with diverse people, communities, and cultures, with an understanding of culturally competent and anti-racist practices.
• Demonstrated experience in project management, including planning, training, and tracking systems.
• Experience in volunteer management.
• Strong written, verbal, and presentation skills.
• Ability to multitask, respond quickly, remain composed, and stay highly organized in unexpected situations.
• Flexible schedule availability, including some weekends and evenings.
• Willingness to step in and support program operations as needed.
• Ability to lift, push, or pull up to 50 lbs.
• Ability to stand and walk for prolonged periods and use a computer for 2–4 hours per day.
• Must successfully pass a DMV and criminal background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

• Proficiency with databases (such as Salesforce), Microsoft Office (Word, Excel, PowerPoint), and Google Workspace.
• Certified in forklift operation and warehouse equipment use.
• OSHA safety training certification.
• Current CPR and First Aid certification.
• Experience in food distribution, warehouse management, or supply chain operations.
• Familiarity with non-profit program management and working with diverse volunteers.
• Knowledge of food safety standards and regulations.
• Experience coordinating with funders, donors, or partner organizations.
• Background in training and coaching volunteers or staff in a fast-paced service environment.

REPORTING RELATIONSHIP:

The position is full-time and exempt, and reports to the Essential Services Director.

COMPENSATION:

Starting Salary is $82,000 per year. Excellent benefits include 100% employer-paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more. 

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.