Sacred Heart Community Service Careers

Family Assistance Program Manager

JOB ANNOUNCEMENT

Sacred Heart Community Service, located in San Jose, CA is looking for a program manager to lead, integrate, evaluate, and improve programs that stabilize individuals and families facing severe economic hardship while creating opportunities for our members to get involved to change the conditions in their lives. This individual must be highly organized, possess an ability to work flexibly and creatively, demonstrate superior communication skills, and have a passion for our mission – to create hope, opportunity, and action. The ideal candidate must be equally committed to this mission, to an approach of driving policy change through transformational leadership development, and to developing programs through an anti-racism and anti-oppression worldview. For over 55 years, SHCS has been one of the leading nonprofit institutions in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change.

Position Summary

The Family Assistance Manager provides leadership in SHCS’ efforts to lead, integrate, evaluate, and improve programs that build access to direct financial assistance and supportive services to stabilize families under financial distress, prevent homelessness and displacement, and help those who are experiencing homelessness to be quickly re-housed. This position oversees mutual support and wrap-around services aimed at seamless integration and a dignified user experience.  The Manager also coordinates current public messaging around eligibility, community responsiveness, and invitations into community organizing efforts related to affordable housing, tenant rights, and homelessness. The Family Assistance Manager is a member of the Family Assistance Team and reports to the Director of Family Assistance.

Description of Duties

Management (40-50%)

●        Supervises program staff, including providing structure, training, evaluation, and professional

●        Recruits, hires, trains, schedules, and manages program staff, interns, and volunteers with support of Program

●        Responsible for coordinating and ensuring proper scheduling of departmental functions, including door coverage, communications, and screening shifts

●        Promotes and supports a culture of wellness among the family assistance team.

●        Leads the development, implementation, and continuous improvement of program policies and procedures.

●        Promotes strong communication and coordination with other SHCS programs and partner agencies.

●        Ensures the alignment of housing programs with SHCS' strategic plan, mission, vision, and operating values.

Family Assistance (10-20%)

●        Conducts pre-screening and assessments with households seeking housing assistance

●        Provides information, referrals, and connections, including connecting families with public benefits and other community resources.

●        Leads the development and implementation of housing search workshops and one-on-one housing search support.

●        Identifies and engages members, including connecting people to organizing committees, conducting 1:1s, and assessing and implementing community engagement opportunities with volunteers and people receiving housing

Administrative (15-20%)

●        Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding

●        Supports grant administration, contract compliance, and reporting.

●        Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality

Outreach and Engagement (10-15%)

●        Conducts community outreach, including publicly representing SHCS with community partners and at community fairs and other

●        Ensures strong communication, coordination and integration with SHCS programs.

●        Develops and nurtures collaborative relationships with community partners and recruits new community partners, including setting up and managing referral

●        Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance

●        Supports the development of a member-driven family assistance advisory committee to facilitate regular assessment of program effectiveness and housing policy.

Leadership (5-10%)

●        Supports the planning and implementation of SHCS programs, events, training, policy campaigns, and outreach efforts.

●        Serves as a member of the Emergency Response Team.

●        Acts as a “mandated reporter” by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law.

●        Performs other duties as assigned.

Required Qualifications and Experience

●        Strong commitment to our vision of ensuring every child and adult is free from

●        Bachelor's degree in social work, public health, or related field or equivalent

●        Three or more years of experience in human services, social work, public health, community organizing or related

●        Experience providing culturally competent, strength-based case management, supportive services, and/or linkages to community

●        Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful

●        Strong written, verbal, and presentation

●        Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or

●        Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented

●        Computer skills including proficiency in MS Word and Excel and client

●        Bilingual/biliterate English and either Vietnamese, Spanish, or Mandarin required.

●        Must be insurable under the organization's driving insurance

●        Must complete a DMV and criminal background

●        Strong commitment to our vision of uniting community to ensure every child and adult is free from poverty;

Preferred Qualifications and Experience

●        Bachelor’s degree in social work, public health, or related field or equivalent

●        Two or more years of management

●        Experience working with landlords, local rental markets, and/or Housing First focused non-profits.

●        Experience providing rental assistance and/or completing financial assistance applications for emergency assistance

●        Experience entering data and running reports in HMIS, Salesforce or similar

The position is exempt, full-time and reports to the Director of Family Assistance.

Compensation

This position is exempt. The salary is commensurate with experience with a range of $79,000 - $82,000. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.

Sacred Heart is an Equal Employment Opportunity/Affirmative Action employer and a union employer.