Family Assistance Communication Coordinator

Family Assistance SAN JOSE, CA

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Description

Family Assistance Communication Coordinator  

   

JOB ANNOUNCEMENT  

  

Sacred Heart Community Service, located in San José, CA, is looking for a Full-Time, Non-Exempt, Family Assistance Communication Coordinator in the Family Assistance Department. The Family Assistance Department supports community members at risk of displacement through financial assistance, case management, and connections to resources. The Communications Coordinator must be highly organized, and possess an ability to work flexibly and creatively, with a passion for our mission – to change lives and impact poverty. For more than 60 years, Sacred Heart Community Service has been one of the leading institutions in addressing poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people advocating for systemic change.  

  

POSITION SUMMARY:  

   

The Family Assistance Communication Coordinator is responsible for overseeing email, phone, and face-to-face communications to arrange meetings with clients, assess their eligibility, or guide them toward appropriate assistance. They will assess the immediacy of client requests to prioritize scheduling and collaborate closely with the Family Assistance Manager to ensure that clients receive equitable and prompt access to Sacred Heart resources. This role reports directly to the Family Assistance Manager (Communications & Eligibility).  

   

RESPONSIBILITIES AND DUTIES:   

   

Communications (65%-70%)  

  • Respond to community inquiries including incoming calls, emails, voicemails, and in-person walk-ins.
  • Schedule appointments for emergency rental and deposit assistance, while also addressing inquiries
    related to services.
  • Identify and prioritize households for services who are at immediate risk of displacement.
  • Craft and publish public messaging on the Sacred Heart website.
  • Coordinate systems of responsiveness, ensuring timely communication with the other Sacred Heart Community Service programs, organizing teams, and partner agencies.
  • Determine program participant eligibility, assist with documentation collection, and refer community members to other programs that assist with legal aid, immigration, public benefits, and emergency financial assistance.
  • Support intake and grant reporting requirements through data entry, tracking, and assessment.
  • Additional tasks may be assigned.

Team Support and Leadership (25-30%)  

  • Train and supervise volunteers and interns, and support the development of their organizational and community leadership.
  • Support the Family Assistance Team and Lived Experience Advisory Committee for coverage of intake responsibilities and other program areas as needed.
  • Participate in staff and team development activities, and engage in continuous learning, evaluation, and professional development.
  • Support the planning of and participation in team and agency-wide meetings, events, and outreach efforts.
  • Additional tasks may be assigned.

Outreach & Engagement (5-10%)  

  • Develop and nurture collaborative relationships with community partners, including schools and the court system.
  •  Engage in community outreach and education, and create supporting informational resources and communication tools.
  • Additional tasks may be assigned.

REQUIRED QUALIFICATIONS AND EXPERIENCE:   

  • Strong commitment to our vision of a community united to ensure every child and adult is free from poverty.
  • Bilingual in Spanish-English desired
  • Bachelor’s degree in social work, public health, or a related field or equivalent work experience in a related field.
  • Strong interpersonal and communication skills, including the ability to deliver challenging messages with empathy and respect, and an interest in serving individuals from diverse backgrounds experiencing high-stress situations.
  • Outstanding customer service skills.
  • Ability to thrive in a flexible, compassionate, supportive fast-paced environment while maintaining a positive, solution-oriented approach.
  • Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.
  • Ability to work one weekend day during November or December.
  • The Communication Coordinator's standard working hours are Monday to Friday, from 8 am to 5 pm. They must be flexible to work at either Sacred Heart Community Service's locations (1381 South First Street and 550 South First Street in San Jose) as assigned.
  • The position requires computer use for 6–8 hours per day. Reasonable accommodation can be made to enable individuals with differing abilities to perform essential functions.
  • Must complete a DMV and a background check and qualify to be insured under the Sacred Heart Community Service driving policy. 
PREFERRED QUALIFICATIONS AND EXPERIENCE:   
  • Experience working in outreach, shelter, or supportive housing programs.
  • Experience providing culturally competent support, establishing linkages to community resources, and facilitating leadership development
  • Computer proficiency in MS Word, Excel, PowerPoint, and Google Suite and ability to quickly learn and develop proficiency with tracking database systems.
  • Experience with Salesforce and Homeless Management Information System (HMIS) 
 
 

REPORTING RELATIONSHIP:  

The Family Assistance Communication Coordinator reports to the Family Assistance Manager (Communications & Eligibility). 

   

COMPENSATION:  

This is a full-time non-exempt, hourly position, starting at $25-27/hour. Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.  

   

Sacred Heart Community Service is proud to be an Equal Opportunity Workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.   

   

This position is represented by Service Employees International Union (SEIU), Local 521.   

   

Rev. 02/21/2024  

  

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