Product Owner

Analytical Services Campbell, California Multiple, United States

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Description

Summary 
The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of  ERP business processes  and expertise in translating technical insights from tools like  ServiceNow  and  SolarWinds  into user-centric platform features.
 Key Responsibilities 
 1. Product Strategy, Vision, and ERP Alignment 
 

  • Enterprise Vision:  Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
     
  • ERP Domain Expertise:  Act as the voice of the business users for mission-critical  ERP (Enterprise Resource Planning)  systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
     
  • Value Maximization:  Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.
     

2. Technical Product Ownership: GCP, Monitoring & Data 
 

  • GCP Observability:  Own the strategy and backlog for leveraging  GCP Cloud Monitoring (Operations) ,  Cloud Logging , and  Cloud Trace  to provide comprehensive visibility into cloud-native applications and infrastructure.
     
  • Data Ingestion Pipeline:  Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like  SolarWinds ) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.
     
  • Alerting & Incident Management:  Standardize and optimize alerting policies (SLO/SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving  Mean Time to Resolution (MTTR) .
     

3. ITSM & Service Management Integration 
 

  • ServiceNow Integration:  Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into  ServiceNow IT Service Management (ITSM)  and  IT Operations Management (ITOM)  modules.
     
  • AIOps/Event Correlation:  Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.
     
  • Tool Rationalization:  Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like  SolarWinds  and the new GCP/ServiceNow ecosystem.
     

4. User Experience & Security UI Design 
 

  • Security Monitoring UI:  Define and design intuitive user interfaces (UI/UX) for consuming critical monitoring and security data. This includes:
     
  • Designing  single-pane-of-glass dashboards  for business health and technical performance.
     
  • Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.
     
  • User Enablement:  Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).
     


 Required Skills and Qualifications 

 Category 
 Must-Have Experience 
 Product & Agile 
10+ years as a Product Owner/Manager; Expertise in Scrum/Agile ceremonies and Backlog management.
 Cloud & Observability 
Strong proficiency in  Google Cloud Platform (GCP)  and its native monitoring tools (Cloud Monitoring, Logging, Pub/Sub).
 ITSM & Tools 
Direct experience integrating monitoring/alerting platforms with  ServiceNow  (ITSM/ITOM). Familiarity with monitoring tools like  SolarWinds .
 Technical Acumen 
Experience with  data ingestion pipelines , defining security logging/alerting requirements, and working with complex application telemetry.
 Domain Expertise 
Experience within the  ERP domain  (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.
 Design 
Experience with  UX/UI principles  for technical platforms (e.g., dashboard design, defining information hierarchy).

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