Director, Customer Success (Clinical)

Project Management Boston, Massachusetts


Description

Does building client relationships and being responsible for success at a customer excite you?  Do you enjoy being able to influence customer growth?  Are you passionate about using data & analytics to provide game-changing solutions to the Global 2000 clients?  Do you thrive in a dynamic work environment that constantly pushes you to be the best you can be and more?  Are you ready to work with smart colleagues who drive for excellence in everything they do?  

If you possess a solutions mindset, strong management skills, and commitment to be part of a tremendous journey, come join our growing, global team.  See what Saama can do for your career and for your journey.

Key relationships:

  • Client Executives (C-Suite, SVP/VP, Directors)

  • Industry Thought Leaders in the area of expertize

  • Sales/Pre-Sales Executives

  • Product/Customer Implementation Teams

  • Operations support teams at Onsite and Offshore


What We Value

  • Integrity: doing the right thing

  • Solutions: solving core, complex business challenges

  • Collaboration: working as one team

  • Innovation: changing the game

  • Transparency: communicating openly

  • Enjoy & Celebrate: having fun


Competencies:

  • Results-oriented and a self-starter who enjoys a challenge and needs minimal support and direction.

  • Works well in structured environment handling multiple threads

  • Takes initiative; challenges status quo

  • Learns quickly; takes smart risks & experiments.

  • Consulting skills; identifies key requirements in dynamic environments.

  • Positive Attitude, Communication & Influence skills.  Able to communicate effectively and credibly with clients, and other team members.  Effective in both written and spoken communication.

  • Perseverance. Stays the course despite challenges & setbacks

  • Able to build relationships with senior leadership at customers

Requirement

  • Bachelors or Master’s degree in computer science or related discipline.

  • 15+ years of relevant experience in software development, preferably in distributed computing environments or big data platforms

  • Primary Responsibility to ensure that the customer gets the desired value out of the relationship as promised by Saama’s Executive Sponsors and Sales teams

  • Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Engineering/Implementation) to ensure that the targets are met.

  • Create 30-60-90 day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities

  • Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis

  • Showcase Saama’s point of view as a thought leader in the Data & Analytics space.

  • Be the Point person for the customer in case of any questions/concerns that might arise with respect to the overall relationship with Saama

  • Work on being a ‘trusted advisor’ to the customers

  • Expected to be familiar with the product usage across all of the products at all of the assigned customers

  • Proactively address any user adoption issues

  • Expected to be customer’s first point of escalation and should be able to address those issues in the best interest of the customer

Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment, including but not limited to, computers, phones, and photocopiers.

Physical Demands

  • This position requires the frequent and repetitive use of a computer, keyboard, and mouse. Hand and finger dexterity is required. 

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO 

  • Saama Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.