Description

The Tech-ops Support Specialist provides first-level response and technical support to sustain business-critical systems and applications.

RESPONSIBILITIES

• Support the organization by responding to a variety of end user helpdesk requests
• Manage the helpdesk ticket process by monitoring and reporting on helpdesk ticket status, escalating tickets as necessary, and ensuring resolution and progress are made on all requests in accordance with priority and impact

• Create accounts and coordinate technological hardware and software for employees based on needs of each position including security permissions, folder permissions, special access, mobile equipment, computer and printer equipment, phone equipment, and email addresses
• Terminate accounts and access upon employee separation and collect all organizational IT property

• Track and manage all IT hardware and software inventory
• Document, and keep updated, various IT processes to maintain consistency in service delivery
• Review and verify all IT invoices for accuracy
• Test and review software and hardware
• Follow ITIL aligned processes including incident management, change management, request management, and problem management

• Manage the security control system of the building(s), grant access to appropriate individuals and coordinate each person’s access level to various areas of the facility
• Administer Windows servers, business applications, network devices, and cloud resources
• Work with subject matter experts to resolve incidents and perform root cause analysis
• Maintain and promote a security-first posture for all services delivered and interactions with end users
• Participate in on-call rotations to ensure service levels are maintained for business-critical systems and applications

QUALIFICATIONS

• Clear, effective communications skills – both written and verbal
• Customer service focus and friendly assistance during desk side support
• Aptitude for prioritizing and problem-solving
• Preference for accuracy, attention to detail, and organization
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Strong diagnostic and troubleshooting ability
• Mastery of entire Microsoft Suite, Internet, email, and Windows PC environment
• Associates degree or equivalent combination of education and experience; Bachelor degree preferred

SCHEDULE: Monday to Friday

LOCATION: On-site

SALARY: $40,000-$50,000

BENEFITS

• Medical
• Dental
• Vision
• Short- & long-term disability
• Accrued PTO
• Paid holidays
• 401(K)
• Profit sharing

It’s time to join the team at R.T. Moore, a mid-size mechanical contractor company where you are more than a number. Here everyone is treated with respect, and leadership cares about you as a person and listens to your input. Plus enjoy a steady Monday-Friday schedule, with no nights or weekends! Ready to get Moore? Check us out at www.rtmoore.com to join one of the largest mechanical contractors in the nation!

R.T. Moore is an Equal Opportunity Employer