Customer Care Associate

Customer Service/Support Indianapolis, Indiana


Description

Come join our team as a Customer Care Associate!

The Customer Care Associate is critical to the organization through providing plumbing and HVAC scheduling support to homeowners and tenants.

 

RESPONSIBILITIES

  • Precisely support the warranty process for departments; thoroughly communicate with in-state and out-of-state providers for out-of-state customer needs
  • Actively communicate and schedule work orders with each builder to provide warranty service for customers
  • Responsively support customers by scheduling plumbers when identified by department supervisors
  • Courteously communicate with homeowners through phone calls or emails regarding scheduling time and materials, and following up on questions about parts and process
  • Systematically determine the urgency of each customer issue and prioritize technicians’ schedules accordingly
  • Enthusiastically present and share information about services and agreements that might benefit each customer to generate sales
  • Accurately manage work orders ensuring proper documentation, creating, closing and assisting with work order administration
  • Conscientiously follow up with any unscheduled work order requests between home owners and builders
  • Carefully respond to billing questions and take payments over the phone as needed
  • Correctly enter time for plumbing and HVAC service technicians
  • Dependably track customer survey email responses, re-work issues, and coding for hotspots

 

QUALIFICATIONS

  • Clear, effective communications skills – both written and verbal
  • Patient, sympathetic listening ability
  • Basic mathematical ability including addition, subtraction, multiplication, and division
  • Aptitude for prioritizing and coordinating a variety of tasks
  • Preference for accuracy, attention to detail, and organization
  • Ability to precisely and efficiently enter data
  • Proficient in using basic office equipment
  • Mastery of entire Microsoft Suite plus Internet and email
  • A high school diploma or GED is required; associates degree preferred
  • 1 – 2 years of experience in customer service

SCHEDULE: Monday to Friday (7am-4pm)

LOCATION: On-site

SALARY: Up to $21/HR

BENEFITS

  • Medical
  • Dental
  • Vision
  • Short- & long-term disability
  • Accrued PTO
  • Paid holidays
  • 401(K)
  • Profit sharing


It’s time to join the team at R.T. Moore, a mid-size mechanical contractor company where you are more than a number. Here everyone is treated with respect, and leadership cares about you as a person and listens to your input. Plus enjoy a steady Monday-Friday schedule, with no nights or weekends! Ready to get Moore? Check us out at www.rtmoore.com to join one of the largest mechanical contractors in the nation!
#RT

 

R.T. Moore is an Equal Opportunity Employer