Description

Come join our team as a Customer Care Associate!

The Customer Care Associate is critical to the organization through providing plumbing and HVAC scheduling support to homeowners and tenants.

RESPONSIBILITIES

Warranty Support

• Precisely support the warranty process; thoroughly communicate with in state and out-of-state providers for out-of-state customer needs
• Actively communicate and schedule work orders with each builder to provide warranty service for customers
• Responsively support customers by scheduling plumbers

Customer Support

• Courteously communicate with homeowners through phone calls or emails regarding scheduling time and materials, and following up on questions about parts and process
• Systematically determine the urgency of each customer issue and prioritize technicians’ schedules accordingly
• Enthusiastically present and share information about services and agreements that might benefit each customer to generate sales

Administration

• Accurately manage work orders ensuring proper documentation, creating, closing, and assisting with work order administration
• Conscientiously follow up with any unscheduled work order requests between homeowners and builders
• Carefully respond to billing questions and take payments over the phone as needed
• Correctly enter time for plumbing and HVAC service technicians
• Dependably track customer survey email responses, re-work issues, and coding for hotspots

Technician Support

• Diligently assist technicians by keeping each technician’s schedule up to date throughout the day, answering questions about customers, and contacting customers for technician if needed

QUALIFICATIONS

• Clear, effective communications skills – both written and verbal
• Bilingual (English Spanish)
• Patient, sympathetic listening ability
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Aptitude for prioritizing and coordinating a variety of tasks
• Preference for accuracy, attention to detail, and organization
• Ability to enter data precisely and efficiently
• Proficient in using basic office equipment
• Mastery of entire Microsoft Suite plus Internet and email
• A high school diploma or GED is required; associates degree preferred
• 1 – 2 years of experience in customer service

SCHEDULE: Monday to Friday

LOCATION: On-site

SALARY: $18.00 to $20.00

BENEFITS

• Medical
• Dental
• Vision
• Short- & long-term disability
• Accrued PTO
• Paid holidays
• 401(K)
• Profit sharing

It is time to join the team at R.T. Moore, a mid-size mechanical contractor company where you are more than a number. Here everyone is treated with respect, and leadership cares about you as a person and listens to your input. Plus enjoy a steady Monday-Friday schedule, with no nights! Ready to get Moore? Check us out at www.rtmoore.com to join one of the largest mechanical contractors in the nation!

R.T. Moore is an Equal Opportunity Employer