Customer Care Associate

Customer Service/Support Bradenton, Florida


Description

The Customer Care Associate is critical to the organization through providing plumbing and HVAC scheduling support to homeowners and tenants.

DUTIES, TASKS, AND RESPONSIBILITIES

Warranty Support

  • Precisely support the warranty process; thoroughly communicate with in-state and out-of-state providers for out-of-state customer needs
  • Actively communicate and schedule work orders with each builder to provide warranty service for customers
  • Responsively support customers by scheduling plumbers

Customer Support

  • Courteously communicate with homeowners through phone calls or emails regarding scheduling time and materials, and following up on questions about parts and process
  • Systematically determine the urgency of each customer issue and prioritize technicians’ schedules accordingly
  • Enthusiastically present and share information about services and agreements that might benefit each customer to generate sales

Administration

  • Accurately manage work orders ensuring proper documentation, creating, closing and assisting with work order administration
  • Conscientiously follow up with any unscheduled work order requests between home owners and builders
  • Carefully respond to billing questions and take payments over the phone as needed
  • Correctly enter time for plumbing and HVAC service technicians
  • Dependably track customer survey email responses, re-work issues, and coding for hotspots

Technician Support

  • Diligently assist technicians by keeping each technician’s schedule up to date throughout the day, answering questions about customers, and contacting customers for technician if needed

CRITICAL SKILLS & KNOWLEDGE

  • Clear, effective communications skills – both written and verbal
  • Bilingual (English-Spanish)
  • Patient, sympathetic listening ability
  • Basic mathematical ability including addition, subtraction, multiplication, and division
  • Aptitude for prioritizing and coordinating a variety of tasks
  • Preference for accuracy, attention to detail, and organization
  • Ability to precisely and efficiently enter data
  • Proficient in using basic office equipment
  • Mastery of entire Microsoft Suite plus Internet and email
  • A high school diploma or GED is required; associates degree preferred
  • 1 – 2 years of experience in customer service

​Please apply at www.rtmoore.com and select our Florida Division. We offer medical, dental, vision, short & long term disability, accrued PTO, paid holidays, 401(k) and Profit sharing. If you are looking for a well established company, where you can grow, this is the company for you. Apply today!