Technical Account Manager

Technical Support Warsaw, Poland


Description

As a Technical Account Manager (TAM), you will draw on your consultative-problem solving skills and technical acumen to help customers successfully integrate with RTB House and ensure that client’s performance marketing goal is met.

You will lead the successful integration of RTB House and the client’s e-commerce websites and/or mobile applications, along with daily campaign optimization to ensure the client’s goal is achieved.

You will have a structured onboarding (yes, even in the face of COVID-19), a supporting team member assigned to guide you during your learning phase, and a transparent career path.

Your daily tasks at a glance

  • ensuring technical issues/tickets are responded to within the agreed SLA (Service Level Agreement);
  • leading the integration between RTB House’ tags and client’s websites/mobile apps to ensure proper tags installation (via Google Tag Manager, Appsflyer, etc.);
  • daily campaign’s optimization to ensure the client’s marketing goal is met;
  • working in tandem with Sales & Account Managers to deliver high client’s satisfaction (agreed goal is met, technical issues are responded to in a timely manner);
  • communicate with Business & Technical teams via Tickets/Email/Call, etc.

Requirements

  • Experience with e-commerce and/or digital advertising; landscape (e.g. programmatic, AdTech, AdOps);
  • Knowledge in HTML, JavaScript;
  • Experience with Google Chrome’s debugging console;
  • Good knowledge of Excel (Lookup/Pivot table, standard formulas);
  • Knowledge in Google Analytics, Google Tag Manager, Appsflyer/Branch are a big plus.
We Offer
  • the unique opportunity to join a creative, fast-growing company in online advertising;
  • ability to work in a truly international environment and win the market with the best people;
  • opportunity for professional development as we are growing fast in the region;
  • being the part of the company which is pointed as the Innovation Leader on the market.