Account Manager / Senior Account Manager

Account Manangement Taipei, Taiwan

What you will do:

Manage a portfolio of campaigns for existing and new clients, maximising target goals and results;
Establish regular communications via telephone, messages, or email, in line with company standards and processes;
Respond to customer requests and inquiries in a professional and timely manner;
Provide information resources regarding company’s services and products;
Assist customers in the process of launching ad campaigns;
Obtain, review and process customer orders;
Develop and maintain in-depth product knowledge.

Requirements:

Strong 3-5 year track record of success driving revenue growth through strategic account planning and management;
Considering 5+ years of experience for Senior Account Manager;
Relevant experience in Customer-facing roles or Customer Service is required;
Excellent knowledge of Excel/Google spreadsheets, experience with Google Analytics is a plus;
Strong analytical skills and ability to synthesize qualitative and quantitative data;
Ability to get things done and communicate effectively in a teamwork environment;
Detail-oriented with respect for thoroughness;
Excellent communication skills and fluency in both written and spoken English;
Familiarity with retargeting and the programmatic world, ideally is experienced in digital campaigns management and optimization;
Understanding of e-commerce and online advertising markets in Taiwan, China and Hong Kong;
Experience working in online environments (preferably e-commerce) or in the APAC region.

What we offer:

An attractive salary and incentives structure, based on experience and increasing performance;
Joy of working and learning in one of the fastest growing sectors in online advertising;
A rewarding career in a friendly and inspiring atmosphere;
The opportunity to participate in ambitious projects in the growing, international organization.