Sr. Account Manager

Account Manangement New York, New York San Francisco, California Los Angeles, California Chicago, Illinois Boston, Massachusetts United States


Description


What you will do:

  • Managing a portfolio of clients independently with focus on large clients
  • Run regular face to face meetings with clients to ensure premium customer service;
  • Execute customer communications – personal and via telephone, video or email, in line with standards and processes;
  • Negotiating business terms and up-selling
  • Respond to customer requests and inquiries in a professional and timely manner;
  • Provide specific information regarding company’s services and products;
  • Assist customers in the process of launching ad campaigns;
  • Regular performance reporting to clients, persuasive QBR presentations for large clients
  • Develop and maintain in-depth product knowledge;
  • Mentoring for junior colleagues (new AMs and Junior AMs) in campaign management 
  • Driving company-wide or local projects in account management
  • Building expertise and being go-to person in some areas of knowledge

Requirements:

  • Experience (6+ years) in managing online advertising campaigns for Fortune 1000 clients;
  • Preferably e-commerce experience working for another retargeter or agency;
  • Persuasive communication, experience in negotiations and presentations;
  • Working experience of MS Office Word, Excel, PowerPoint;
  • Knowledge of customer support tools and processes;
  • Ability to identify and understand customer needs and requirements;
  • Excellent analytical and problem-solving skills;
  • Well-developed verbal and written communication skills;
  • Multi-tasking, high energy, resourcefulness;
  • Strong and clear motivation, able to self-motivate and inspire others
  • Positive, can-do attitude;
  • Experience in developing/mentoring others would be an advantage;
  • Bachelor’s degree;

We offer:

  • Attractive salary adequate to skills and experience;
  • Vacation policy with up to 15 days of PTO + holidays;
  • Premium health care for you and your family;
  • 401(k) plan;
  • Joy of working and learning in one of the fastest-growing sectors in online advertising;
  • Being a key contributor of our expanding US business.
  • Option of being remote