Operations Specialist, Account Management

Account Manangement New York, New York Miami/Fort Lauderdale Area, United States Chicago, Illinois Boston, Massachusetts United States


1000+ specialists, 80+ markets, and 2000+ clients across EMEA, APAC, and the Americas regions. Join RTB House - a global company that provides state-of-the-art marketing technologies for the top brands worldwide. 

As an Operations Specialist, Account Management you will be working closely with our VP of Account Management and the AM team to develop processes, analyze financial data to develop forecasting, models and trends and areas for process improvement, and manage ad hoc projects - all with the goal of increasing team efficiency and process improvement If you are analytical, intrinsically motivated, and have an understanding of the digital ecosystem, this could be the perfect job for you!


What you will do:

  • Generate value for our clients by improving operations in the US account management organization.
  • Manage key initiatives and drive the implementation of new processes within the team and work cross-functionally to drive efficiency and excellence.
  • Be a thought partner for the local VP of Account Management and counterparts at Headquarters.
  • Improve results on a business unit level by running dedicated projects in account management.
  • Support the financial forecasting process by working with leadership and the Account Management teams, and providing insight on trends.
  • Support reporting of financial and business summaries for internal use, as well as for leadership 
  • Support reporting for the top clients by counseling the local account managers.
  • Speed up new products and services adoption by supporting upsell activities on a local level.

What is required:

  • BA in Business Administration, Marketing, Economics, or similar.
  • 2-3 years of relevant experience or MBA.
  • Background related to project management, operations management, or process improvement with some experience in a respective role.
  • Excellence in prioritization and running projects end-to-end, ability to independently operationalize complex projects.
  • Strong analytical skills, and demonstrated understanding of advanced analytics and big data will be an asset.
  • Basic understanding of the digital marketing space.
  • Strong problem-solving skills and curiosity to understand complex concepts.
  • Proactivity, independence, ability to cooperate with different teams, and strong communication skills.
  • Self-motivation, initiative, high energy, detail orientation, thoroughness.

Also appreciated:

  • Experience working in the online environment (preferably e-commerce) or basic knowledge of retargeting will be an asset.
  • Experience with data visualization beyond Excel/g-sheets.

Why RTB House:

  • The ability to drive impactful projects focused on existing business in close cooperation with market leadership.
  • An opportunity to be a thought partner for the functional heads in HQ responsible for account management and new product introduction.
  • Unique opportunity to learn from commercial and data science (BI) teams
  • An attractive salary.
  • Being part of an award-winning organization: 2022 Best Places to Work and Best Paying Companies (BuiltInNYC).
  • Outstanding training and onboarding programs. 
  • Your Workspace. Your Choice. This means you can work from home, office space, or blend the two together. We’ll even provide you with a stipend to help set up your home office.
  • Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, baby cash, phone stipend, and much more!
  • Fun events include coffee socials and happy hours.

About RTB House:

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.


Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the globe. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions.


After successfully deploying Deep Learning into 100 percent of its algorithms in 2018, RTB House has continued its research in the field of AI. The AI Marketing Lab and Creative Lab were set up as new divisions of the company focused on inventing and advancing MarTech products. The company’s AI-based product offering includes retargeting and full-funnel performance solutions as well as branding campaigns. 



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