Account Manager UK

Account Manangement London, United Kingdom


Description

As an Account Manager, you will play a key role in managing our existing clients' relationships and providing service excellence. With your consultative approach, you will be developing the accounts further by proposing new products as well as ensuring clients’ existing spending increases.

Our fantastic team & collaborative environment are looking forward to welcoming you.

You will have a structured onboarding (yes, even in the face of COVID-19), a supporting team member assigned to guide you during your learning phase, and a transparent career path.

 What you will do:

  • manage accounts of existing clients;
  • meet clients face to face regularly to ensure premium customer service;
  • execute customer communications – personally and via telephone, video calls, or email, in line with standards and processes;
  • respond to customer requests and inquiries in a professional and timely manner;
  • take care of customer success and long-term relationships;
  • develop your accounts to spend more on existing and new products;
  • assist customers in the process of launching ad campaigns;
  • obtain, review, and process orders;
  • develop and maintain in-depth product knowledge;
  • improve data and optimize campaigns;

 Requirements:

  • a minimum of 2-3 years of experience managing clients;
  • preferably experience working in Adtech, advertiser or agency (online area);
  • knowledge of customer support tools and processes;
  • ability to identify and understand customer needs and requirements;
  • excellent analytical and problem-solving skills;
  • well-developed verbal and written communication skills;
  • high level of motivation and willingness to learn;
  • positive, can-do attitude;

 We offer:

  • Unique opportunity to join a creative, fast-growing company in
  • The chance to work in one of the fastest-growing segments of online advertising
  • At RTB House we value your potential and encourage you to further develop from the start;
  • An international working environment inspires you and enables you to develop projects as part of a highly qualified and motivated team;
  • We care about your development and offer you an annual budget for external training;
  • We are rethinking AdTech and you can help share this exciting process;
  • Exposure to both in-app and web campaigns and the opportunity to work with some of the premier third-party attribution partners in the industry
  • We offer a top of the market compensation and bonus package;
  • Flat organisational structure and the opportunity to work with the best in the AdTech industry to learn from each other;
  • You will have a structured and interactive onboarding (yes, even during a pandemic in a virtual set-up) and a supporting team member assigned to guide you during your learning phase, and a transparent career path;
  • Proven history of customer satisfaction with our AI-powered retargeting technology.
  • Retargeting technology. (check out our client success stories at https://www.rtbhouse.com/success-stories/)