Agency Account Manager Romania

Account Manangement Bucharest, Romania

What you will do:

Provide excellent customer service;
Respond to customer requests and inquiries in a professional and timely manner;
Assist customers in the process of launching ad campaigns;
Provide specific information and technical and business support regarding company’s services and products;
Provide internal analyses of clients' ad campaigns and business in order to define further business opportunities;
Develop and maintain in-depth product knowledge;
Provide external reports for clients;
Document all customer activities in the CRM system.

Requirements:

2-5 years of experience in customer service in online environment;
Understanding of web and e-commerce analytics - experience with Google Analytics and Pay per click marketing tools is an advantage;
Experience working with media agencies is an advantage;
Fluent English (C1 level) and native Romanian;
Bachelor’s degree;
Working knowledge of MS Office Word, Excel, PowerPoint;
Knowledge of customer support tools and processes is an advantage;
Ability to identify and understand customer needs and requirements;
Excellent analytical, numerical and problem solving skills;
Well-developed verbal and written communication skills;
Multi-tasking, high energy, resourcefulness;
High level of motivation and willingness to learn;
Positive, can-do attitude.

We offer the chance to work in:

An engaging role in a new fast-growth project. We believe that quality content merits a place of honor online, and should be spread around the web and made available to the people. This is our mission – promote quality content and replace banal advertisement with significant information and engaging discussions;
The chance to work in one of the fastest growing sectors in online advertising;
A friendly atmosphere while working with a dynamic team of professionals;
Competitive salary.