Account Manager

APAC Sydney, Australia


Description

What you will do:

  • Manage a portfolio of campaigns for existing and new clients, maximising target goals and results;
  • Establish regular communications via telephone, messages, or email, in line with company standards and processes;
  • Respond to customer requests and inquiries in a professional and timely manner;
  • Advocate customer success and maintain long-term relationships with clients;
  • Monitor, optimise & report on campaign performance to advertisers at scale. Analyse advertising campaign metrics and manage the day to day relationship with clients to ensure we are hitting their campaign goals;
  • Ensure timely payments for our services;
  • Create remarketing, prospecting and branding strategies in the marketplace, retail, classifieds, and travel industries based on data analysis, your own creativity, and your understanding of the digital marketing landscape;
  • Working closely with the technical department and other members of the team regarding delivering campaign goals.
Requirements:
  • Experience (2-4 years) in managing online advertising campaigns for Clients;
  • Relevant experience in Customer-facing roles or Customer Service required;
  • Knowledge of Excel/Google spreadsheets;
  • Knowledge of Google Analytics;
  • Strong analytical thinking;
  • Ability to synthesise qualitative and quantitative data;
  • Self-motivated with high a drive to manage processes end-to-end;
  • Detail-oriented with respect for thoroughness;
  • Excellent communication skills and fluency in both written and spoken English;
  • Understanding of e-commerce and online advertising markets in the APAC Region (good to have);
  • Experience working in online environments (preferably e-commerce) or in the APAC region;
  • Open-minded, very flexible and positive;
  • Ability to work and deliver strong results in a fast-paced, multitasking, dynamic team environment;
  • Good knowledge of display, remarketing, and full-funnel initiatives preferred, as well as analytics tools.
What we offer:
  • An attractive salary and incentives structure, based on experience and increasing performance;
  • Joy of working and learning in one of the fastest growing sectors in online advertising;
  • A rewarding career in a friendly and inspiring atmosphere;
  • The opportunity to participate in ambitious projects in the growing, international organization.