Account Strategist

LATAM Mexico City, Mexico


Description

What you will do:

  • Cooperate with brands from the e-commerce market in Mexico;
  • Run regular meetings with clients to ensure premium customer service;
  • Execute customer communication through different communication channels;
  • Respond to customer requests and inquiries in a professional and timely manner;
  • Be responsible for customer success and long-term relationship;
  • Provide specific information regarding company’s services and products;
  • Assist customers in the process of launching ad campaigns;
  • Develop and maintain in-depth product knowledge;
  • Provide data improvement and optimization.

Requirements:

  • Experience in managing online advertising campaigns for Clients;
    preferably experience working in adtech, advertiser or agency (online area);
  • Highly developed analytical skills; 
  • Interest in performance marketing/ digital marketing/ e-commerce;
    knowledge of customer support tools and processes; 
  • Ability to identify and understand customer needs and requirements;
    Highly developed numerical skills and problem-solving skills; 
  • Well-developed verbal and written communication skills; 
  • Multi-tasking, high level of energy, resourcefulness; 
  • A high level of motivation and willingness to learn;
  • Positive, can-do attitude;
  • Fluency in English 
What we offer:
  • An engaging role in a new fast-growth project;
  • A fully responsible, high potential position with our business in Mexico; 
  • A chance to be a part of a team which shapes the future of online marketing globally.
  • Opportunity to work with a global team;
  • Versatile tools and training opportunities;
  • Being part of an award-winning organization, with outstanding growth numbers;
  • Working at a company with a great product based on the newest AI Technology (Deep Learning)
  • Working in a flexible environment with a balance and personal and professional life.
  • Attractive salary plus a bonus system