Agency Account Manager

Account Manangement Warsaw, Poland


Description

What you will do:

  • manage the accounts of the clients;
  • cooperate with the largest brands from the e-commerce market in Ukrainian;
  • meet clients face to face regularly to ensure premium customer service;
  • create full-funnel strategies in the e-commerce and branding client campaigns based on your own creativity and vertical analysis
  • adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
  • respond to customer requests and inquiries in a professional and timely manner;
  • regularly report campaign status for the largest clients and provide improvement ideas to the direct manager;
  • take care of customer success and long-term relationship;
  • provide specific information regarding the company’s services and products;
  • assist customers in the process of launching ad campaigns;
  • obtain, review and process orders; ensure timely payments for our services.

Requirements:

  • Experience (1-2 years) in managing online advertising campaigns for Clients;
  • preferably experience working in adtech, advertiser or agency (online area);
  • ability to identify and understand customer needs and requirements;
  • interest in digital marketing/ e-commerce;
  • working experience with MS Office Word, Excel, PowerPoint;
  • knowledge of customer support tools and processes;
  • excellent analytical and problem-solving skills;
  • well-developed verbal and written communication skills;
  • multi-tasking, high level of energy, resourcefulness;
  • high level of motivation and willingness to learn;
  • positive, can-do attitude;
  • proficiency in Ukrainian, fluency in English and Polish as an advantage

We offer:

  • being part of an award-winning organization, one of the fastest growing tech companies in Europe (Deloitte - Fast 50 CE 2018 and 2019, 24th in the tech sector in the Financial Times 1000: Europe’s Fastest Growing Companies 2019);
  • chance to work in one of the fastest growing sectors in online advertising;
  • friendly atmosphere while working with a dynamic team of professionals;
  • great opportunity for professional growth.