Head of Account Management, SEA

APAC Singapore, Singapore


Description

What you will do:

  • hold responsibility for building and leading Account Managers team;
  • ensure a high level of customer retention rate;
  • optimize campaigns in order to maximize profits for our clients;
  • develop the team to reach operational and financial targets;
  • maintain senior relationships with company’s accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues;
  • create a deep understanding of customer satisfaction across the team;
  • hold responsibility for reporting, forecasting, building and implementing processes;
  • implement tools for enhancing customer service processes and provide comprehensive training for the team;
  • work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Requirements:

  • at least 5 years’ proven experience in direct client relationships in online performance media with a minimum of 2 years’ experience in people management;
  • previous experience in building and managing a team and experience with b2b accounts;
  • demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
  • deep understanding of Southeast Asia's digital and performance marketing landscape with strong knowledge of local working cultures and strong business relationships;
  • strong analytical and excel / GA skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
  • strong written and verbal communications skills ;
  • fluency in written and spoken English;
  • experience with statistical analysis will be a plus;
  • self-motivator;
  • positive, can-do attitude;
  • operational and process-oriented, organized with outstanding attention to detail.

What we offer:

  • the chance to work in one of the fastest-growing sectors in online advertising;
  • a friendly atmosphere while working with a dynamic team of professionals;
  • great opportunity for professional growth and career development opportunities  by joining our rapidly growing team in Singapore;
  • competitive salary.