Senior Account Manager

APAC Taipei, Taiwan


Description

What you will do:

  •         manage a portfolio of campaigns for existing clients, maximizing target goals and results;
  •         communicate with customers via telephone, messages, or email, in line with company standards and processes;
  •         respond to customer requests and inquiries in a professional and timely manner;
  •         provide information resources regarding company’s services and products;
  •         assist customers in the process of launching ad campaigns;
  •         obtain, review and process customer orders;
  •         develop and maintain in-depth product knowledge.

Requirements:

  •         preferably 4-5 and more years of experience of success in driving revenue growth through strategic account planning and management;
  •         relevant experience in Customer-facing roles or Customer Service is required;
  •         excellent knowledge of Excel/Google spreadsheets, experience with Google Analytics is a plus;
  •         strong analytical thinking ability and is able to synthesize qualitative and quantitative data; 
  •         ability to get things done and communicate effectively in a teamwork environment;
  •         detail-oriented with respect for thoroughness;
  •         excellent communication skills and fluency in both written and spoken English;
  •         familiarity with retargeting and the programmatic world, ideally is experienced in  digital campaigns management and optimization; 
  •         understanding of e-commerce and online advertising markets in Taiwan, China and Hong Kong;
  •         experience working in online environments (preferably e-commerce) or in the APAC region.


We offer:

  •         competitive salary and incentives plan, based on experience and increasing performance;
  •         18 days of annual leave per year;
  •         the joy of working and learning in one of the fastest growing sectors in online advertising;
  •         a rewarding career in a friendly and inspiring atmosphere;
  •         the opportunity to participate in ambitious projects in the growing, international organization.