Account Manager

GLOBHybrid Remote, Milano, Milano


Description

What you will do:

  • manage accounts of the clients;
  • cooperate with the largest brands from the market in Italy;
  • meet clients face-to-face regularly to ensure premium customer service;
  • create campaign strategies in a variety of industries based on data analysis, your own creativity and client needs;
  • adhere to the company goals related to campaign management (i.e. keep an eye on campaign margin and scale);
  • respond to customer requests and inquiries in a professional and timely manner;
  • regularly report campaign status for the largest clients and provide improvement ideas to the direct manager;
  • take care of customer success and long-term relationship;
  • provide specific information regarding company’s services and products;
  • assist customers in the process of launching ad campaigns;
  • obtain, review and process orders; ensure timely payments for our services.

 

Requirements:

  • experience (3 + years) in digital advertising;
  • preferably experience working in adtech, advertiser or agency (online area) both on performance and awareness campaigns
  • experience in video advertising advantageous;
  • bachelor’s degree or similar;
  • interest in digital marketing/ e-commerce; 
  • working experience with MS Office Word, Excel, PowerPoint;
  • knowledge of customer support tools and processes;
  • ability to identify and understand customer needs and requirements;
  • excellent analytical and problem-solving skills;
  • well-developed verbal and written communication skills;
  • multi-tasking, high level of energy, resourcefulness;
  • high level of motivation and willingness to learn;
  • positive, can-do attitude;
  • proficiency in Italian and advanced command of English (C1 level).

We offer the chance to work:

  • A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the world. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions;
  • Our Italian office was established in 2019 and we now boast more than 80 clients in a continuously expanding team. Become a part of the most exciting success stories in the Ad Tech industry;
  • Competitive salary;
  • Flexible working arrangements ensuring a real work-life balance;
  • An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
  • Numerous opportunities to build your own path of self-development;
  • Unique learning opportunities from commercial and HQ business support teams;
  • Frequent team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!