Solutions Delivery Engineer

Managed Services Open Location, United States


Description

Cloud Solutions Systems Engineer, Managed Cloud Services

RoundTower Technologies is a Hybrid Cloud partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Combining innovative technologies with documented best practices, our highly trained technical team will help you assess, design, implement and run your next-generation environment.

We have experienced phenomenal growth and we are currently looking for a Cloud Solutions Systems Engineer for remote work.  Our Cloud Solutions Systems Engineer is a valued member of the Managed Cloud Services team responsible for supporting SaaS platforms as part of our service delivery for all Managed Services customers.

The Cloud Solutions Systems Engineer is responsible for the successful delivery of RoundTower Managed Services (RTMS) technical solutions for new and existing clients. The Cloud Solutions Systems Engineer works as a member of the Managed Cloud Services team, interfacing directly with RTMS clients while working closely with internal teams. Duties vary from crafting advanced configurations leveraging LogicMonitor, Okta, OpsGenie, HashiCorp, Ansible, AWS, Azure and GCP while supporting design & deployment working sessions with clients and other RTMS teams. Considered a Subject Matter Expert on all things Monitoring, the Cloud Solutions Systems Engineer strives to help clients adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.

Responsibilities:

  • Lead small, medium and large comprehensive implementations to RTMS clients.
  • Deliver implementations or custom-scoped technical solutions to RTMS clients with excellence.
  • Join the MS Project Manager and Consulting System Engineers in kicking off MS engagements through delivery & handoff to the RTMS teams.
  • Facilitate remote working sessions with clients to drive successful Monitoring adoption - through discovery, design, and deployment of the monitoring solution.
  • Optimize Monitoring configuration through advocating best practices to clients.
  • Leverage the REST API and scripting to automate routine, bulk tasks.
  • Identify gaps, feature requests or issues with Monitoring and relay or escalate to RTMS Teams.
  • Develop customer-specific, scripted solutions using Monitoring product features (Websites, DataSources, Modules, NetScans) and externally using the REST API.
  • Learn, share and advocate technical lessons learned and best practices among peers.
  • Serve as Subject Matter Expert (SME) for Monitoring to peers and clients.
  • Occasionally assist development with new product development.
  • Knowledge transfer to internal resources and teams to keep abreast of new product features, changes and enhancements.
  • Occasionally assist Sales, and project management to help close a deals, create project change forms and maintain a customer satisfaction rating above 93%.

Desired Skills and Experience:

  • LogicMonitor Certified Associate and LogicMonitor Certified Professional certifications or ScienceLogic Certified Professional
  • AWS SysOps Associate or AWS DevOps Professional
  • Azure Designing and Implementing Microsoft DevOps Solutions or Azure DevOps Engineer Expert
  • 1+ years’ experience scripting/programming experience in or more language(s): Python, PowerShell, or Java/Groovy
  • 3+ years’ experience in IT operations: systems administration, network engineering, DevOps, etc.
  • 5+ years’ experience working as an IT professional or software engineer
  • Subject matter expertise in one or more IT operations domain(s): AWS, Azure or GCP; Windows/Linux server, networking, security, storage, virtualization
  • Familiarity with HTTP(s), JSON, RegEx, REST APIs, bash, python, Git, CI/CD, ansible
  • ServiceNow certification or CMDB experience required

Certifications and Licenses:

The following certifications are required:

  • LogicMonitor Certified Associate and LogicMonitor Certified Professional certifications or ScienceLogic Certified Professional
  • AWS SysOps Associate or AWS DevOps Professional
  • Azure Designing and Implementing Microsoft DevOps Solutions or Azure DevOps Engineer Expert

Additional requirements:

  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
  • Ability to understand the Client’s business objectives
  • Ability to work independently and execute tasks/troubleshoot with a sense of urgency
  • Detail-oriented with the ability to multitask
  • Ability to articulate and speak with clear voice
  • Team player
  • Professional code of conduct
  • Ability to deal with stress
  • Good writing techniques

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