ServiceNow Developer

Service Delivery Open Location, United States


The ServiceNow Administrator/Developer provides support for RoundTower ServiceNow clients and RoundTower internal projectsPrimary responsibilities will be delivering ServiceNow implementation support and development for client engagements and secondary responsibility are developing new products and solutions.

Summary of essential job functions

  • Prepare technical documentation as specified in customer contracts and as internally required
  • Deliver, with minimal guidance, all technical aspects of project and solution including:
    • Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, and event management)
    • Custom software solutions as required through scripting and software development
    • Configure and develop workflows, application user interfaces (UIs), and create ServiceNow applications 
    • Configuration Management and Asset Management
    • Development of required client specific reporting
    • Configure required integration components (SSO, LDAP, Mid Servers, etc.)
  • Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform.
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Assists in the identification, resolution and escalation of ServiceNow related issues and risks.
  • Is an important member of the overall implementation project team.
  • Provides input and helps create client facing and internal deliverables that are technology related.
  • Helps drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Serve as a technical expert with varying industry knowledge.
  • Travel may be required on an as necessary basis but should not exceed 15%.

Career Level Criteria

  • Ability to interpret stories/requirements with little guidance and deliver creative and logical solutions to meet customer expectation.
  • Works on assignments using sound judgment and strong initiative to resolve problems and make choices, recommendations, or decisions.
  • Regularly exercises discretion and independent judgment on business matters.
  • Assists with the development and implementation of process documentation.
  • Assists is platform architecture design.
  • Experience designing and implementing client facing solutions involving enterprise software.
  • Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management).
  • Assist in ServiceNow administration functions associated to project development and business unit adoption to ServiceNow Qualifications


  • ServiceNow Certified System Administrator (Required)
  • ServiceNow Certified Implementation Specialist (Desired)
  • ServiceNow Certified Application Developer (Desired)
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • 2-5 yrs. experience in Design and Implementation of ITSM platforms and at least 1+ yrs. experience on ServiceNow Automation Platform.
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial.
  • Experience assisting process definition, design & implementation of Configuration Management and its supporting processes on ServiceNow / other industry leading Configuration management tools.
  • Practical understanding and usage of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • Experience scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
  • Experience building integrations to ServiceNow preferred.
  • Prior web development using HTML5, JavaScript, CSS3, jQuery, AJAX, AngularJS and Twitter Bootstrap desired.


  • Good understanding of IT Project Management principles and techniques.
  • Good ability to manage change and engage with other team members.
  • Good facilitation and communication skills.
  • Good presentation skills.
  • Ability to recognize, manage and escalate client issues.


  • Bachelor’s degree or equivalent work experience.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.