Sales Operations Representative

Sales Cincinnati, Ohio


Description

Description

The Sales Operations Representative is responsible for assisting assigned Account Managers in protecting and increasing the Gross Profit Margin (GPM) and customer satisfaction through a heightened level of client service and daily attention.  Develops and maintains strong pre-post-sales contact with assigned company Accounts in order to facilitate positive and productive long-term relationships.  

 

Principal Duties and Responsibilities

  • Manage transaction lifecycle from quote to cash: identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
  • Review, manage, and maintain pipeline and forecast with assigned Account Managers. Schedule regular/recurring meetings to review opportunities that need to be added and/or updated in our CRM tool.  
  • Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
  • Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Account Managers per Account
  • Work with assigned Account Managers to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
  • Accept all customer orders; verify bookable documents are complete and accurate prior to booking
  • Coordinate monthly meetings with Accounts Receivable to review invoice aging reports and past due invoices for assigned Accounts
  • Develop and maintain Client Profiles for assigned Accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals
  • Provide ‘value-add’ services to assigned Accounts as requested (SLA, PPT presentations, order history, etc.), while having a clear understanding of the client’s internal structure and process

Desired Skills and Experience


Education

  • Bachelor’s degree is required


E
xperience

  • 2 - 3 years of Sales Support (especially in Technology) is preferred
  • Open to various backgrounds


Skills

  • Ability to adequately describe how RoundTower provides value to customers and position RoundTower as a best of breed partner to all prospective customers
  • Comprehensive understanding of RoundTower business model, methodology, and value proposition
  • Independent self-starter, effective team player with creative problem-solving skills to help the organization achieve its earnings objectives
  • History of working in a high volume, fast-paced sales environment required
  • Strong verbal and written communication skills; ability to articulate needs
  • Ability to instantly build rapport
  • Strong interpersonal skills to effectively interact with all levels of internal and external clients
  • Organizational skills
  • Time management ability
  • Adaptable/Ability to react to situations
  • Ability to work independently on projects with minimal supervision
  • Work effectively and efficiently under pressure
  • Understands general business principles
  • Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
  • Experience with NetSuite or other CRM preferred
  • Outstanding multitasking skills
  • Desire to learn and understand the business process from beginning to end
  • Strong work ethic with respect for work/life balance and positive work environment
  • Good people skills and strong backbone to stand firm in sales-centric environment
  • Positive attitude