Tier II Storage Administrator

Managed Services Cincinnati, Ohio


Description

RoundTower Technologies is a Data Center Infrastructure partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Combining innovative technologies with documented best practices, our highly trained technical team will help you assess, design, implement and run your next-generation environment.

We have experienced phenomenal growth and we are currently looking for a Storage System Administrator for our Operations Center located at our Corporate HQ in Cincinnati, Ohio.  Our System Administrators are a valued member of the Managed Services team responsible for Tier 2 incident management, service request management and change management infrastructure support for all Managed Services customers.  

 Administrator’s Responsibilities:

  • Performs storage administration and incident troubleshooting
  • Provides troubleshooting support for a variety of storage solutions and storage related incidents as needed
  • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
  • Will create and maintain KB process documentation for change management planning and troubleshooting purposes
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Manage service requests ensuring adherence to SLAs
  • Assist with cross training of other Tier 2 team members as needed

 Desired Skills and Experience:

  • At least three years of operational experience in multiple technologies, including any of the following:
    • Window Server administration tasks
    • Unix/Linux Server administration
    • Basic knowledge of storage systems (EMC, IBM, Hitachi, NetApp, etc)
    • Virtualization solutions: Citrix, VMware, etc
    • Execute basic queries and administrative tasks for MS SQL, helpful
    • Proficient use of all Microsoft Office applications
    • Experience working with an ITIL based ticketing system tool – Service Now helpful
    • Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)

 Certifications and Licenses:

One of the following certifications is required:

  • Microsoft Certified
  • Linux Certified Administrator
  • CompTIA A+ / CompTIA Network+
  • Storage Technology Certification

Additional requirements:

  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
  • Ability to understand the Customer’s business objectives
  • Ability to work independently and execute tasks/troubleshoot with a sense of urgency
  • Detail-oriented with the ability to multitask
  • Ability to articulate and speak with clear voice
  • Team player
  • Professional code of conduct
  • Ability to deal with stress
  • Good writing techniques