Systems Administrator, Managed Services

Managed Services Open Location, United States


Description

Systems Administrator, Managed Services


Administrator’s Responsibilities:

  • Performs Windows, Linux or Unix server administration and incident troubleshooting
  • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
  • Will create and maintain KB process documentation for change management planning and troubleshooting purposes
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Manage service requests ensuring adherence to SLAs
  • Assist with cross training of other Tier 2 team members as needed

 


Desired Skills and Experience:

o    At least three years of operational experience in multiple technologies, including any of the following:

·   Window Server administration: Exchange, Active Directory, Server 2012, 2016, and 2019

·   Unix/Linux Server administration

·   Cloud solutions: AWS, Azure, VMC, Google Cloud, etc

·   Virtualization solutions: Citrix/VDI, VMware, etc

·   Execute basic queries and administrative tasks with PowerShell

·   Proficient use of all Microsoft Office applications

·   Experience working with an ITIL based ticketing system tool – Service Now helpful

·   Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)

 


Certifications and Licenses:

One of the following certifications is required:

  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Red Hat Certified System Administrator (RHCSA)
  • Linux Certified Administrator (LCA)
  • CompTIA A+ / CompTIA Network+

 

 
Additional requirements:

  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
  • Ability to understand the Customer’s business objectives
  • Ability to work independently and execute tasks/troubleshoot with a sense of urgency
  • Detail-oriented with the ability to multitask
  • Ability to articulate and speak with clear voice
  • Team player
  • Professional code of conduct
  • Ability to deal with stress
  • Good writing techniques