RoundTower Careers

Administrator’s Responsibilities:

• Performs Windows, Linux or Unix server administration and incident troubleshooting
• Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
• Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
• Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
• Will create and maintain KB process documentation for change management planning and troubleshooting purposes
• Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
• Manage service requests ensuring adherence to SLAs
• Assist with cross training of other Tier 2 team members as needed

Desired Skills and Experience:

o    At least three years of operational experience in multiple technologies, including any of the following:

·   Window Server administration: Exchange, Active Directory, Server 2012, 2016, and 2019

·   Unix/Linux Server administration

·   Cloud solutions: AWS, Azure, VMC, Google Cloud, etc

·   Virtualization solutions: Citrix/VDI, VMware, etc

·   Execute basic queries and administrative tasks with PowerShell

·   Proficient use of all Microsoft Office applications

·   Experience working with an ITIL based ticketing system tool – Service Now helpful

·   Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)

Certifications and Licenses:

One of the following certifications is required:

• Microsoft Certified Solutions Expert (MCSE)
• Microsoft Certified Professional (MCP)
• Microsoft Certified IT Professional (MCITP)
• Red Hat Certified System Administrator (RHCSA)
• Linux Certified Administrator (LCA)
• CompTIA A+ / CompTIA Network+

 
Additional requirements:

• Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
• Ability to understand the Customer’s business objectives
• Ability to work independently and execute tasks/troubleshoot with a sense of urgency
• Detail-oriented with the ability to multitask
• Ability to articulate and speak with clear voice
• Team player
• Professional code of conduct
• Ability to deal with stress
• Good writing techniques