Senior Systems Engineer, Information Technology

Operations Cincinnati, Ohio


Description

Senior Systems Engineer, Information Technology

 

Job Description:

 

  • The Senior Systems Engineer is responsible for architecture, implementation and operation of data infrastructure both on and off premise. This individual participates in technical research and development to enable continuing innovation within the infrastructure and ensures that all systems, applications, and related procedures adhere to organizational guidelines.   
  • Senior Systems Engineer assists the security team as necessary to maintain corporate security and network resiliency.
  • Senior Systems Engineer work with the Systems Administrators to ensure they are performing similar tasks at corporate standards by training and mentoring the SA in overall operations at the enterprise level.

 

Essential Job Functions:

Plan

  • Evaluate new industry solutions to stay current on emerging technologies, market trends, and future expectations. Plan and recommend system or application modifications as necessary to improve performance or security.

 

Build

  • Develop and implement project plans, risk assessments and contingency plans
  • Analyze proposed and actual projects in terms of equipment and resource needs. 
  • Lead the development and implementation of systems for upgrades and overall improvement needs.

 

Run

  • Primary resource responsible for configuration and proactive maintenance of the enterprise server environments, both on-prem and cloud based including Microsoft, AWS, and VMware technologies.
  • Be the primary point of contact for escalation (Tier III) from the Help Desk personnel, Systems Administrator and/or Desktop Support Analyst for major enterprise systems including server operating systems (Windows), directory services (Active Directory), deployment services, server platforms (AWS, Microsoft Azure and VMware, Windows), Microsoft Office 365 (Email, Sharepoint, Teams, OneDrive)  Microsoft suite including SharePoint, OneDrive), desktop management software (Kaseya and Windows Deployment Services), collaboration (Webex and Microsoft Teams) and Backup application (Druva).
  • Be backup contact for escalation for security manager with involvement in identity access management and single sign on (Okta), mobile device management (Airwatch), advanced threat protection (Carbon Black) and cloud security (Umbrella) as well as participate in incident response simulations and actual response scenarios.
  • Participate in the rotating “on call” schedule with other members of the team for providing support to the business and partners for systems related emergencies as well occasional weekend maintenance
  • Participate in or run change management meetings related to IT functions.
  • Be able to lead emergency resolution of system and application failures
  • Define and document best practices and support procedures
  • Maintain system documentation and departmental procedures.  Maintain inventory and asset configuration documentation
  • Mentor team members to ensure redundancy across the team regardless of support level.  Knowledge share has to be fluid and continual. Perform other duties as assigned.

 

Other Functions:

  • Maintain currency of technological skills and knowledge base.
  • Promote a positive image of RoundTower Technologies at all times.
  • Operate in coordination with Systems Administrator(s) and IT Manager as needed.
  • Perform other responsibilities as assigned.

 

Job Qualifications:

  • 10+ years of enterprise level system administration experience required. 
  • 10+ years working experience in the IT support environment. This includes ticketing process, change management, project management, full documentation, process improvement, and supporting remote users.
  • Senior level experience with administration and support of the following technologies: 
    • Server 2008/2012/2016/2019
    • Active Directory and Azure Active Directory ;
    • Office 365
    • Windows PowerShell and other scripting experience
    • VMware VSphere 6.5 and later
    • Amazon Web Services (EC2)
  • Experience with the following technologies or concepts:
    • Desktop management software (Kaseya or equivalent)
    • Advanced threat detection software (Carbon Black or equivalent)
    • Identity access management and SSO (Okta)
    • Mobile Device Management (Airwatch)
    • Backups (Druva)
  • Nice to haves:
    • Next generation firewalls (Palo Alto)
    • Amazon Web Services (VPC)
    • Networking (Cisco Route/Switch)
  • Familiarization with various hardware models including hyper-converged systems also requested.