Renewals - Sales Support Representative

Sales Cincinnati, Ohio


The Renewals-SSR is responsible for protecting and increasing revenue through OEM hardware and software maintenance renewals and providing customer satisfaction through a heightened level of client service and attention.  Develops and maintains strong pre-post-sales contact with assigned company accounts in order to facilitate positive and productive long-term relationships.  


  • Effectively manages renewal of all contracts in assigned territory to protect and grow maintenance revenue.
  • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements.
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.
  • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.
  • Assists in negotiation of maintenance agreements.
  • Accurately records all activities on customer/partner record in Netsuite.
  • Achieves target quota.
  • Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution.
  • Develop and maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.
  • Continuous improvement and development on communication skills, written and oral.

Required Qualifications

  • Bachelor’s degree is required
  • 2 - 3 years of Sales operation (especially in Technology) is preferred, but not required
  • Open to various backgrounds
  • Basic Microsoft Office Word, Excel, and PowerPoint

Preferred Qualifications:

  • Independent self-starter, effective team player with creative problem-solving skills to help the organization achieve its earnings objectives
  • History of working in a high volume, fast-paced sales environment
  • Strong verbal and written communication skills; ability to articulate needs
  • Strong interpersonal skills to effectively interact with all levels of internal and external clients
  • Organizational skills
  • Time management ability
  • Ability to work independently on projects with minimal supervision
  • Work effectively and efficiently under pressure
  • Understands general business principles
  • Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
  • Experience with NetSuite or other CRM preferred
  • Outstanding multitasking skills
  • Desire to learn and understand the business process from beginning to end
  • Strong work ethic with respect for work/life balance and positive work environment
  • Good people skills and strong backbone to stand firm in sales-centric environment