Systems Engineer--MDM / Configuration

Managed Services Cincinnati, Ohio


Description

RoundTower is seeking a highly-skilled, enthusiastic and self-motivated, hands-on individual who wants to excel and be challenged. Individuals who join our team will be part of a Managed Services organization that is committed to excellence and proactively delivers a dynamic and evolving set of core service and innovative technologies to our customers.

The System Engineer--MDM / Configuration role is responsible for the administration and management of Intune, System Center Configuration Manager (SCCM), and Kaseya for application and operating system deployment and patching in a multi-customer environment. 

 

Responsibilities:

  • Work with a local and dispersed team of administrators and engineers to support deployment of software services to RoundTower customers.
  • Contribute to our evolution and growth by sharing key knowledge with the internal team
  • Provide daily support on incoming tickets and phone calls in a professional, customer focus manner.
  • Troubleshoot escalated issues for desktop, mobile or end user related issues.
  • Innovate, create, make decisions and problem solve on a daily basis to push growth and better support RoundTower’s customers.
  • Manage software requirements for recurring desktop and mobile patching for customer environments.

 

Qualifications:

  • 3 years’ experience in deploying and managing Intune, SCCM, or Kaseya or similar software management role, multi-customer environment preferred.
  • Ability to determine and implement appropriate course of action for mid-level IT related issues.
  • Oral and written communication skills in order to communicate effectively with colleagues and customers.
  • Strong organizational, troubleshooting, and time management skills.
  • Knowledge of Windows 7 / 8 / 10 / OS X Desktop Operating Systems.
  • Knowledge of the Microsoft Office Suite / Office 365.
  • Knowledge of Networking, DHCP, DNS, and Active Directory.
  • A+ certification, or equivalent experience requiredNetwork+, Security +, and Microsoft certifications preferred.
  • Experience working in an ITIL environment; ITIL Certification preferred.
  • Understanding of technologies, including: compute infrastructure, cloud, networking, virtualization, storage, data protection and VDI.

 

Success Characteristics:

  • Analytical, relationship builder, change advocate, diplomacy, self-starter, planning and organization skills.
  • Integrity, enthusiastic, respectful, accountable, achieves excellence, and consistently delivers quality service to team members and customers alike.
  • Successful experience with and affinity for small to large size business environments.
  • Ability to adapt and thrive in a dynamic work environment.


20RT081