System Administrator, Managed Services Operations

Managed Services Cincinnati, Ohio


Description

System Administrator, Managed Services Operations

RoundTower Technologies is a Data Center Infrastructure partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Combining innovative technologies with documented best practices, our highly trained technical team will help you assess, design, implement and run your next-generation environment.  

RoundTower Technologies is a Data Center Infrastructure partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Combining innovative technologies with documented best practices, our highly trained technical team will help you assess, design, implement and run your next-generation environment.

The System Administrators are responsible for Tier 2 incident management, service request management and change management infrastructure support for all Managed Services customers.  

Administrator’s Responsibilities:

  • Primary escalation point for the Service Desk on all server, storage, backup and messaging infrastructure issues
  • Performs Windows, Linux or Unix server administration and incident troubleshooting
  • Provides troubleshooting support for a variety of nightly backup solutions and storage related incidents as needed
  • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
  • Will create and maintain KB process documentation for change management planning and troubleshooting purposes
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Manage service requests ensuring adherence to SLAs
  • Assist with cross training of other Tier 2 team members as needed

Desired Skills and Experience:

  • At least 3+ years of operational experience in multiple technologies, including any of the following:
    • Window Server administration: Exchange, Active Directory, Server 2008 and 2012
    • Unix/Linux Server administration
    • Backup administration
    • Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)
    • Clustering solutions: Citrix, VMware, etc
    • Execute basic queries and administrative tasks for MS SQL, helpful
    • Proficient use of all Microsoft Office applications
    • Experience working with an ITIL based ticketing system tool – Service Now helpful
    • Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)

Certifications and Licenses:

CompTIA Sec+ certification must be received during first six months of employment.

 One of the following certifications is preferred:

  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Red Hat Certified System Administrator (RHCSA)
  • Linux Certified Administrator (LCA)
  • CompTIA A+ / CompTIA Network+

Additional requirements:

  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
  • Ability to understand the Customer’s business objectives
  • Ability to work independently and execute tasks/troubleshoot with a sense of urgency
  • Detail-oriented with the ability to multitask
  • Ability to articulate and speak with clear voice
  • Team player
  • Professional code of conduct
  • Ability to deal with stress
  • Good writing techniques
This will be a Monday – Friday 10 pm to 7 am position

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.