Ross Video Careers

Role Overview

The Senior Product Specialist role combines product expertise, customer engagement, sales support, market development, and industry advocacy.

This role is focused on promoting Ross Video's range of sports replay solutions to customers, partners, operators, and internal teams around the world. You will work closely with Sales, Product Management, Product Owners, Solutions & Engineering, Marketing, and our partner network to help drive revenue, build market awareness, gather customer feedback, and shape the future of Ross Video's replay offerings. Furthermore, this role is responsible for supporting the integration of XPression and PIERO graphics with replay workflows to enhance live production and deliver more powerful, data-driven visual content.

The ideal candidate is an experienced replay operator with strong knowledge of live sports production workflows, a broad industry network, and the ability to translate real-world production needs into compelling customer conversations and actionable product feedback. 

Key Responsibilities

Business Development and Sales Support

• Promote Ross Video's sports replay solutions to customers, prospects, partners, and the wider live production market.
• Work closely with regional sales teams to identify, qualify, and progress sales opportunities.
• Support Business Development Managers and Sales in building pipeline and validating replay opportunities through discovery, online demos, on-site demos, and technical conversations.
• Assist with sales quotes, opportunity development, Salesforce inputs, tenders, and RFP responses.
• Help position Ross Replay solutions against competitive offerings by maintaining a strong understanding of the competitive landscape.
• Represent Ross Video at trade shows, customer meetings, industry events, and local training events.
• Support revenue growth by helping customers understand Ross Video's replay propositions, use cases, and unique selling points.

Customer and Market Engagement

• Build and maintain long-term relationships with key customers, operators, advocates, and decision-makers in the sports and live events market.
• Develop and nurture an active replay operator community around Ross Video solutions.
• Maintain a network of freelance replay operators and industry contacts who can support customer engagement, training, and market awareness.
• Lead customer advocacy initiatives, including regular communication with key replay customers and advocates.
• Support monthly or quarterly customer newsletters and annual online meetings with key customer advocates.
• Stay active in relevant industry conversations, including appropriate social media engagement, to raise awareness of Ross Video's replay solutions.

Product Feedback and Development Support

• Gather detailed feedback from customers, operators, sales teams, and partners to help guide future product development.
• Provide structured input to Product Managers and Product Owners on customer requirements, competitive trends, feature requests, and market opportunities.
• Participate in regular sprint reviews and product development discussions.
• Help shape new features, product improvements, and the future expansion of Ross Video's replay portfolio.
• Integrate replay workflows with Xpression and PIERO graphics for seamless live production.
• Translate customer workflows and production challenges into clear product and business requirements.

Sales Enablement and Training

• Develop and maintain materials that support the sales process, including presentations, documents, videos, demo guides, competitive comparisons, and other enablement content.
• Maintain sales kits and ensure internal teams and partners have access to accurate, current, and compelling replay sales materials.
• Create training videos and other resources to increase replay product knowledge across Ross Video and the partner network.
• Deliver product presentations and demonstrations to customers, partners, sales teams, and internal stakeholders.
• Support local training events and operator education initiatives.

Technical and Workflow Expertise

• Act as a subject matter expert for live sports replay workflows across broadcast, in-venue, and hybrid production environments.
• Demonstrate a strong understanding of replay operations, sports production requirements, and professional media workflows.
• Support technical discussions with customers, sales teams, partners, and internal teams.
• Help customers understand how Ross Video replay solutions fit into broader production ecosystems, including control rooms, mobile production units, venues, remote production, cloud, and virtualized environments.

Who You Are

You are a replay professional who understands the pace, pressure, and complexity of live sports production. You are comfortable speaking with operators, technical teams, producers, engineers, commercial stakeholders, and executives. You enjoy travel, customer engagement, problem-solving, and helping shape products that make a real impact in live production environments.

You are commercially aware, technically curious, and able to work independently while contributing to broader team goals. You can quickly learn new technical concepts, communicate product value clearly, and build trusted relationships across customers, partners, and internal teams.

Required Experience and Skills

• Experience as a replay operator in live sports production environments.
• Strong hands-on knowledge of replay systems, workflows, and operational requirements.
• Experience with EVS or DreamCatcher-style replay workflows is highly desirable.
• Strong understanding of professional sports production workflows, including both in-venue and broadcast environments.
• Knowledge of NCAA, professional sports, service provider, venue, or broadcast production environments.
• A strong network of contacts across sports, live events, broadcasters, production service providers, operators, and related organizations.
• Strong knowledge of a broad range of sports played around the world.
• Good understanding of professional media production workflows beyond replay.
• Ability to present product features, benefits, and value propositions to customers and internal teams.
• Ability to work independently while collaborating effectively with Product, Sales, Marketing, Solutions, Engineering, and Support teams.
• Strong relationship-building skills and the ability to develop networks within organizations.
• Ability to learn technical concepts quickly and enthusiastically.
• Comfortable working in a fast-paced, rapidly evolving environment.
• Genuine enjoyment of travel, meeting new people, and engaging with customers in the field.
• Strong written and verbal communication skills.

Bonus Points

• Experience working for a technical B2B equipment vendor.
• Experience in solution architecture or technical system design.
• Sales, marketing, or business development experience.
• Knowledge of cloud, virtual machine, and remote production environments.
• Experience creating sales enablement materials, product videos, training content, or customer-facing documentation.
• Experience responding to tenders, RFPs, and technical questionnaires.
• Strong knowledge of competing replay solutions and the global replay operator community.

What Success Looks Like

Success in this role means Ross Video's replay solutions are better understood, better positioned, and more actively promoted across the global sports production market. Sales teams are better equipped, customers are better supported, operators are more engaged, and the product team receives clear, actionable feedback from the field.

You will help grow pipeline, support revenue, strengthen customer advocacy, build market credibility, and contribute directly to the future direction of Ross Video's Replay product portfolio.

Travel

This role requires regular travel to customer sites, demonstrations, trade shows, training events, and industry meetings worldwide.